Customer Resolution Specialist

2 weeks ago


Bengaluru, Karnataka, India KreditBee Full time
About KreditBee

KreditBee is a FinTech company dedicated to providing innovative financial solutions.


Job Opportunity

We are seeking an experienced Customer Resolution Specialist to join our team in Bengaluru. This role offers a competitive salary of ₹6,00,000 - 8,00,000 per annum, depending on experience.


Key Responsibilities:
  • Resolve complex customer issues and complaints through effective communication and problem-solving skills.
  • Investigate and analyze escalated cases to identify root causes and implement suitable solutions.
  • Collaborate with internal teams to ensure timely resolution of customer issues.
  • Maintain accurate records of escalated cases, including customer interactions and resolutions achieved.

Requirements:
  • Bachelor's degree in Business Administration, Communications, or a related field.
  • Proven experience in a customer support role, with a focus on handling escalations.
  • Excellent communication and problem-solving skills.
  • Ability to work collaboratively with cross-functional teams.

Benefits:

This role offers opportunities for professional growth, flexible working hours, and a dynamic work environment.



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