Executive Escalations Resolution Specialist
2 days ago
At myGwork, an inclusive employer and a member of the largest global platform for the LGBTQ+ business community, we're seeking an exceptional individual to join our team as an Executive Escalations Resolution Specialist.
About the RoleThis is an exciting opportunity to work in a fast-paced, innovative environment where you'll be part of the R&C Shared Services team responsible for resolving Executive and Legal escalations, supporting new launches, and gathering information for process improvements across multiple functions for all our worldwide regions and employees.
The successful candidate will be accountable for responding and solving executive, legal, PR, and regulatory escalations within a defined SLA as per target. They should demonstrate good functional skills and the ability to work independently while using departmental resources, policies, and procedures.
Key Responsibilities- Supporting stakeholders with both Legal and Executive escalations
- Partnering with Country POCs to drive Registration and Verification experience initiatives
- Responding to Executive / Legal escalations requests in real-time, providing education to achieve first contact resolution and a remarkable, reproducible customer experience
- Process Improvements: Identifying Seller, Compliance, and Investigator/Associate success barriers, providing solutions, and driving change through business improvement initiatives
- Partnering with leadership and stakeholders across operations, technology, and product teams to ensure quick customer resolution on high-priority escalations from Senior Vice Presidents (SVP) and Chief Executive Officers (CEO)
The ideal candidate will have 4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience, as well as a Bachelor's degree or equivalent. Experience handling confidential information, professional auditing qualification, or similar risk or compliance credentials are also highly desirable.
About the TeamThe R&C escalations team is part of the wider Customer Trust and Partner Support (CTPS) vertical. The primary function of this escalations team is to own the end-to-end resolution of escalations pertaining to the registration and verification process that have been escalated to, or by, senior leadership (Senior leaders Amazonians and above).
Salary EstimateWe estimate the salary for this role to be between $80,000 and $120,000 per year, depending on location and experience.
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