Escalations Process Coordinator, Senior Escalations Manager
1 week ago
At MyGwork, we are committed to creating a welcoming and inclusive environment for all our employees. As an inclusive employer, we strive to provide equal opportunities for everyone to grow and develop their careers.
About the RoleThe Escalations Process Coordinator will be responsible for resolving executive and legal escalations, supporting new launches, gathering information for process improvements across multiple functions for all our worldwide regions and employees.
This role requires a strong analytical mindset, excellent communication skills, and the ability to work independently while using departmental resources, policies, and procedures.
Key Responsibilities- Supporting stakeholders with both legal and executive escalations
- Partnering with country POCs to drive registration and verification experience initiatives
- Responding to executive/legal escalations requests in real-time, providing education to achieve first contact resolution and a remarkable customer experience
- Process Improvements: Identifying seller, compliance, and investigator/associate success barriers, providing solutions, and driving change through business improvement initiatives
- Partnering with leadership and stakeholders across operations, technology, and product teams to ensure quick customer resolution on high-priority escalations from senior vice presidents (SVP) and chief executive officers (CEO)
- 4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience
- Bachelor's degree or equivalent
- Experience handling confidential information
$95,000 - $115,000 per year
-
Senior Escalations Resolution Specialist
2 weeks ago
Bengaluru, Karnataka, India myGwork Full timeAt myGwork, we're looking for a skilled Senior Escalations Resolution Specialist to join our team. As a key member of the R&C Escalations Team, you'll play a vital role in resolving executive and legal escalations, supporting new launches, and driving process improvements across multiple functions.About the RoleThis is a fantastic opportunity to work with a...
-
Executive Escalations Resolution Specialist
1 week ago
Bengaluru, Karnataka, India myGwork Full timeThis role is a fantastic opportunity to join the esteemed team at Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.We are seeking a highly skilled and driven individual to fill the position of Executive Escalations Resolution Specialist within our R&C Shared Services VCIM team.As part of...
-
Technical Lead
1 month ago
Bengaluru, Karnataka, India TIBCO Full timeWe are seeking a highly skilled Technical Lead to join our Escalation Support team. This role requires a strong technical background, excellent problem-solving abilities, and exceptional communication skills.As a Technical Lead, you will be responsible for managing and resolving complex technical issues faced by customers that require advanced...
-
Amazon Escalation Resolution Specialist
1 week ago
Bengaluru, Karnataka, India myGwork Full timeAbout the RoleWe are seeking an experienced escalation resolution specialist to join our team at Amazon. As a key member of our Customer Trust and Partner Support (CTPS) vertical, you will be responsible for resolving complex escalations related to registration and verification processes.ResponsibilitiesRespond to executive and legal escalations in...
-
Amazon Escalations Resolution Expert
7 days ago
Bengaluru, Karnataka, India myGwork Full timeAbout the OpportunityAre you an experienced professional with a passion for resolving complex issues and delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy collaborating with cross-functional teams?We are seeking a skilled Escalations Process Manager to join our team at Amazon. In this role, you will be...
-
Bengaluru, Karnataka, India myGwork Full timeAbout the RoleWe are seeking a highly skilled Senior Escalation Resolution Specialist to join our team at myGwork. This is an exciting opportunity for you to work with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.Job OverviewThis role is part of the wider Customer Trust and Partner...
-
Bengaluru, Karnataka, India ADCI - Karnataka Full timeWe are looking for a seasoned professional to lead our escalations team in ADCI - Karnataka, driving process improvement, motivating exceptional teams, and ensuring world-class customer experiences. Estimated salary: 1200000 INR.As a Customer Experience Escalation Lead, you will be part of the R&C Shared Services (SS) organization and own critical KPIs and...
-
Risk Management Specialist
4 weeks ago
Bengaluru, Karnataka, India ADCI - Karnataka Full timeAt ADCI - Karnataka, we are looking for a Risk Management Specialist to join our team in Bangalore, KA, IND. This is an exciting opportunity to work with Prime Video's Trust and Safety operations on a global scale.About the RoleWe are seeking a highly skilled Risk Manager to oversee the escalation intake, triage, and investigation process, ensuring timely...
-
Amazon Escalation Specialist
1 week ago
Bengaluru, Karnataka, India myGwork Full timeJob Description:This role is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. We value diversity and promote an inclusive culture that empowers our team to deliver exceptional results.**About Us:**Amazon Global Security Operations Centre (GSOC) aims to mitigate security and...
-
Global Escalations Strategist
2 weeks ago
Bengaluru, Karnataka, India myGwork Full timeAt myGwork, an inclusive employer and a member of the LGBTQ+ business community, we're working to be at the forefront of innovative leadership. As one of the most recognizable brand names in the world, we distribute millions of products each year to our loyal customers.About the RoleWe're seeking a seasoned professional to lead our Escalations team as a...
-
Bengaluru, Karnataka, India myGwork Full timeThis is a dynamic role within the R&C Shared Services VCIM team at Amazon, focused on resolving Executive and Legal escalations, supporting new launches, and driving process improvements. Key responsibilities include:Supporting stakeholders with both Legal and Executive escalationsLearning new skills and processes to provide cross-functional...
-
Sales Executive
4 weeks ago
Bengaluru, Karnataka, India Otis College of Art and Design Full timeAbout the Role:We are seeking an experienced Sales Executive to join our team in Bangalore, India.Key Responsibilities:Generate new business opportunities and finalise sales orders for elevator and escalator solutions.Maintain relationships with key customers, architects, and consultants to understand their requirements and develop strategic...
-
Bengaluru, Karnataka, India KONE Full timeAbout the RoleWe are seeking a skilled Installation Professional to join our team in Bangalore, India. This is an exciting opportunity to work with KONE, a leading company in the elevator and escalator industry.Job SummaryThe successful candidate will be responsible for the safe, high-quality, and timely installation of equipment in accordance with KONE...
-
Senior Network Technology Manager
1 month ago
Bengaluru, Karnataka, India Microland Full timeAbout the Role:We are seeking a highly skilled and experienced Senior Network Technology Manager to join our team at Microland. As a key member of our technology leadership team, you will be responsible for overseeing the overall network technology strategy and implementation for our business.Key Responsibilities:Network Technology Management: Develop and...
-
Senior Incident Management Specialist
1 month ago
Bengaluru, Karnataka, India Fujitsu Full timeAbout the RoleFujitsu is seeking a skilled Senior Incident Management Specialist to join our team. As a key member of our service delivery unit, you will play a crucial role in ensuring seamless incident management processes.Key ResponsibilitiesTo respond to contractual incidents, changes, and complaints by identifying, monitoring, and recording relevant...
-
Bengaluru, Karnataka, India Credence HR Services Full timeAre you a seasoned professional with 7-12 years of experience in Investment Banking? Do you have a proven track record of managing critical processes such as Middle Office, Front Office, Trade Support, and Trade Settlements?We are seeking an experienced AVP to join our esteemed client's team in Bengaluru. As a Senior Investment Banking Client Servicing...
-
Senior Trial Operations Coordinator
4 weeks ago
Bengaluru, Karnataka, India Thermo Fisher Scientific Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Senior Trial Operations Coordinator to join our team at Thermo Fisher Scientific.As a key member of our operations team, you will be responsible for coordinating and overseeing trial activities, ensuring timely completion, and maintaining high-quality standards.Key ResponsibilitiesTrials...
-
Senior Agile Project Coordinator
1 week ago
Bengaluru, Karnataka, India Ailoitte Full timeJob OverviewAiloitte is seeking an experienced Senior Agile Project Coordinator to join our infrastructure team. As a key member of our delivery team, you will play a crucial role in the success of our projects.About the RoleWe are looking for a highly motivated and organized individual with excellent communication skills to lead our project coordination...
-
Business Process Senior Consultant
2 months ago
Bengaluru, Karnataka, India SAP Full timeAbout SAP AribaWe are changing the nature of business by transforming business connections into smart cloud-based collaboration. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility,...
-
Senior IT Project Coordinator
2 weeks ago
Bengaluru, Karnataka, India CERES Environmental Services Inc Full timeKey ResponsibilitiesAs a Portfolio Manager for Frontline Operations at CERES Environmental Services Inc, you will be responsible for leading multiple projects simultaneously, ensuring timely delivery and high-quality results.Your primary focus will be on overseeing the development and implementation of application systems and products used in frontline...