Escalations Process Coordinator, Senior Escalations Manager

1 week ago


Bengaluru, Karnataka, India myGwork Full time
About MyGwork

At MyGwork, we are committed to creating a welcoming and inclusive environment for all our employees. As an inclusive employer, we strive to provide equal opportunities for everyone to grow and develop their careers.

About the Role

The Escalations Process Coordinator will be responsible for resolving executive and legal escalations, supporting new launches, gathering information for process improvements across multiple functions for all our worldwide regions and employees.

This role requires a strong analytical mindset, excellent communication skills, and the ability to work independently while using departmental resources, policies, and procedures.

Key Responsibilities
  • Supporting stakeholders with both legal and executive escalations
  • Partnering with country POCs to drive registration and verification experience initiatives
  • Responding to executive/legal escalations requests in real-time, providing education to achieve first contact resolution and a remarkable customer experience
  • Process Improvements: Identifying seller, compliance, and investigator/associate success barriers, providing solutions, and driving change through business improvement initiatives
  • Partnering with leadership and stakeholders across operations, technology, and product teams to ensure quick customer resolution on high-priority escalations from senior vice presidents (SVP) and chief executive officers (CEO)
Requirements
  • 4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience
  • Bachelor's degree or equivalent
  • Experience handling confidential information
Salary Range

$95,000 - $115,000 per year



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