Customer Experience Escalation Lead for Amazon's Registration and Compliance

2 weeks ago


Bengaluru, Karnataka, India ADCI - Karnataka Full time

We are looking for a seasoned professional to lead our escalations team in ADCI - Karnataka, driving process improvement, motivating exceptional teams, and ensuring world-class customer experiences. Estimated salary: 1200000 INR.

As a Customer Experience Escalation Lead, you will be part of the R&C Shared Services (SS) organization and own critical KPIs and escalation mechanisms that lead to data-driven insights to optimize customer experiences and reduce escalations.

The role involves successful leadership and development of a team of escalation specialists, conducting sensitive escalation investigations, leading narrative write-ups, contributing to establishing goals for the escalations program, tracking progress, and managing obstacles to achieve service levels and quality targets.

You will deliver high-quality escalation reports with actionable recommendations, draft and present deep-dive documents and reports on policy and process gaps to senior executives, analyze escalation trends, and provide strategic recommendations to proactively address defects.

This position requires excellent English written and verbal skills, coupled with the ability to comfortably and confidently present to all levels within the business. The ideal candidate should have experience with Incident/Event Management for critical services, people management experience, extensive relevant industry experience across operations, risk, fraud investigations, and compliance, project/program management experience, and Six Sigma or Lean certification.

The estimated salary range for this position is between 1,200,000 INR and 1,800,000 INR per annum, depending on qualifications and experience. We are open to hiring candidates to work out of Bangalore, KA, IND. Join us in shaping the future of customer experience and making history at ADCI - Karnataka.



  • Bengaluru, Karnataka, India ADCI - Karnataka Full time

    Job OverviewWe are seeking a highly motivated Compliance Lead to join our team at ADCI - Karnataka. This is an exciting opportunity for a professional with experience in compliance, audit, or risk management to lead and deliver bar-raising products and services.The ideal candidate will have a proven track record of delivering results, good knowledge in trade...


  • Bengaluru, Karnataka, India ADCI - Karnataka Full time

    OverviewThe Amazon Andon Cord team is seeking an experienced Program Manager to drive customer experience improvements across the consumer business.SalaryThe estimated annual salary for this role is ₹30,00,000 - ₹50,00,000 depending on location and experience.Job DescriptionThis Program Manager will lead program management initiatives to identify and...


  • Bengaluru, Karnataka, India Amazon Pay (India) Private Limited Full time

    About the RoleAs a Senior Program Manager with Amazon Pay CX, you will play a pivotal role in driving customer experience initiatives across various product categories. Your primary focus will be on overseeing NPS operations, conducting data deep dives, and creating reports to inform business decisions. Additionally, you will manage end-to-end social media...


  • Bengaluru, Karnataka, India Snaphunt Full time

    Job Title: Customer Experience LeadAbout the Opportunity:We are seeking an experienced professional to join our team as a Customer Experience Lead. This is a leadership role that requires strong communication and interpersonal skills, with a focus on delivering exceptional customer experiences.Job Summary:The ideal candidate will have at least 1 year of...


  • Bengaluru, Karnataka, India Amazon Pay (India) Private Limited Full time

    At Amazon Pay (India) Private Limited, we are seeking a highly motivated and analytical individual to join our Customer NPS team in Bangalore as a Customer Experience Insights Analyst. Our vision is to make Amazon Pay the most trusted, convenient, and rewarding Payment Experience in the market.This role will provide you with ample opportunities to build your...


  • Bengaluru, Karnataka, India ASSPL - Karnataka Full time

    Job Description:As a Senior Tax Manager at ASSPL - Karnataka, you will play a crucial role in managing Amazon's India GST compliance function. The ideal candidate will have 13+ years of tax experience, with a significant amount of time providing technical guidance. Experience working with multinational businesses and legal or accountancy firms is also highly...


  • Bengaluru, Karnataka, India KPMG India Full time

    About the RoleWe are seeking a highly skilled Regulatory Registration Specialist to join our team in India. As a key member of our MSS Registrations Team, you will be responsible for managing the operational risk framework for licensing risks globally.


  • Bengaluru, Karnataka, India Lowe's Companies, Inc. Full time

    About Lowe's Companies, Inc.Lowe's is a Fortune 50 home improvement company serving millions of customers weekly in the US. With $86 billion in annual sales and over 1,700 stores, Lowe's employs approximately 300,000 associates.Based in Bengaluru, Lowe's India develops innovative technology products and solutions to deliver an exceptional...


  • Bengaluru, Karnataka, India Amazon Pay (India) Private Limited Full time

    About the RoleThe successful candidate will oversee the growth of Financial Services payments at Amazon Pay (India) Private Limited, driving it to become one of the top two in the market. Key responsibilities include scaling this high-frequency category, managing partnerships with large billers and financial services entities, negotiating margins, and...


  • Bengaluru, Karnataka, India Amazon Pay (India) Private Limited Full time

    Unlock Business Growth as a Lead Payment Experience Optimization ManagerWe are seeking an exceptional Product Manager to join our Amazon Pay Customer Trust team. As a key member of this team, you will play a pivotal role in driving down the cost of business waste and preventing frauds on Amazon Pay.About the Role:This high-visibility position directly...


  • Bengaluru, Karnataka, India WELLS FARGO BANK Full time

    About the RoleWells Fargo is seeking a Lead Escalations Representative to join their team. This role involves providing support and guidance to less experienced colleagues, as well as researching and resolving complex client inquiries.Key ResponsibilitiesSupport and mentor junior team members in understanding complex policies and managing cross-functional...


  • Bengaluru, Karnataka, India Amazon Pay (India) Private Limited Full time

    About Amazon Pay (India) Private LimitedEstablished over 20 years ago, Amazon has revolutionized the retail landscape and become the world's largest internet retailer and marketplace, with revenue exceeding $100 billion. Our mission is to develop a cutting-edge Digital Payments solution that is reliable, convenient, and rewarding.Job Description: Sales...


  • Bengaluru, Karnataka, India Amazon Full time

    As a Senior Technical Product Manager at Amazon, you will be at the forefront of revolutionizing e-commerce by harnessing the power of AI and generative technologies to create high-quality, personalized shopping video content at unprecedented scale.About the Role:Research and understand customer segments to identify their goals and motivations when it comes...


  • Bengaluru, Karnataka, India ADCI - BLR 14 SEZ - F07 Full time

    Job SummaryThis is a challenging opportunity to lead a team of Account Managers in managing the business growth of top-selling partners on Amazon. The ideal candidate will have experience in digital advertising, data analysis, and client-facing roles. As a thought leader, you will define success criteria, understand business needs, and contribute to...

  • Technical Lead

    2 weeks ago


    Bengaluru, Karnataka, India TIBCO Full time

    We are seeking a highly skilled Technical Lead to join our Escalation Support team. This role requires a strong technical background, excellent problem-solving abilities, and exceptional communication skills.As a Technical Lead, you will be responsible for managing and resolving complex technical issues faced by customers that require advanced...


  • Bengaluru, Karnataka, India ASSPL - Karnataka Full time

    Job OverviewWe are seeking a seasoned Financial Operations Lead to join our Real Estate and Engineering (RE&E) function in Amazon India. This role will be responsible for leading and overseeing financial operations, business partnering, strategic decision support, financial controllership, and cost reduction.About the TeamOur team is at the heart of what we...


  • Bengaluru, Karnataka, India NES Fircroft Full time

    Job DescriptionWe are seeking an experienced Client Registration Specialist to join our team at NES Fircroft. This role will involve working with global business functions to provide a streamlined information service for new and existing clients.Key Responsibilities:Complete company registrations with both potential and existing clients, adhering to defined...


  • Bengaluru, Karnataka, India ADCI - Karnataka Full time

    At ADCI - Karnataka, we are seeking a highly motivated Tax Compliance Specialist to join our EMEA VAT C&C team. The ideal candidate will have a strong background in tax compliance, with a focus on VAT operations. They will be responsible for managing a team of investigation specialists/analysts, investigating buyer and seller transactions on Amazon.com...

  • IT Escalation Manager

    3 weeks ago


    Bengaluru, Karnataka, India SAP Full time

    At SAP, we empower individuals to thrive in a collaborative and inclusive environment.We are seeking an experienced IT Escalation Manager to join our team. As an Escalation Lead, you will play a critical role in managing and resolving complex issues that affect our customers' experience.This is a challenging yet rewarding opportunity for a skilled...


  • Bengaluru, Karnataka, India Meesho Full time

    About the RoleYou will be part of our team at Meesho, a leading e-commerce company, where you will play a crucial role in ensuring tax compliance across various business verticals. With a strong background in direct tax and articleship experience, you will leverage your expertise to build processes and systems that facilitate faster and more efficient tax...