Program Manager, Amazon Pay

3 weeks ago


Bengaluru, Karnataka, India Amazon Pay (India) Private Limited Full time
Job Title

Program Manager, Amazon Pay

Job Summary

As a Program Manager at Amazon Pay, you will play a key role in driving the success of our payment solutions. You will be responsible for managing end-to-end operations, producing key insights, and collaborating with external vendors to drive key projects.

Key Responsibilities

  • Develop and implement process improvements using data and metrics
  • Manage end-to-end operations for Amazon Pay
  • Produce key insights across industry and manage end-to-end operations for NPS
  • Closely work with external vendors to drive key projects
  • Manage stakeholder interactions and third-party vendor meetings
  • Conduct data deep dives and reporting across Amazon Pay categories
  • Manage social media listening and escalations across multiple themes
  • Coordinate with third-party agencies to improve data accuracy and sentiment scores
  • Operate the competitive insights program and associated close looping and escalation mechanisms with business teams
  • Create a P0 score card for the same
  • Leadership reporting across multiple programs on customer insights
Qualifications

  • 3+ years of program or project management experience
  • 3+ years of working cross-functionally with tech and non-tech teams experience
  • 3+ years of defining and implementing process improvement initiatives using data and metrics experience
  • Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
  • Experience defining program requirements and using data and metrics to determine improvements
  • Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
  • Experience building processes, project management, and schedules
Preferred Qualifications

  • 3+ years of driving end-to-end delivery, and communicating results to senior leadership experience
  • 3+ years of driving process improvements experience
  • Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Location

Bengaluru, KA, IND


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