Program Manager, Amazon Pay
3 weeks ago
Program Manager, Amazon Pay
Job SummaryAs a Program Manager at Amazon Pay, you will play a key role in driving the success of our payment solutions. You will be responsible for managing end-to-end operations, producing key insights, and collaborating with external vendors to drive key projects.
Key Responsibilities- Develop and implement process improvements using data and metrics
- Manage end-to-end operations for Amazon Pay
- Produce key insights across industry and manage end-to-end operations for NPS
- Closely work with external vendors to drive key projects
- Manage stakeholder interactions and third-party vendor meetings
- Conduct data deep dives and reporting across Amazon Pay categories
- Manage social media listening and escalations across multiple themes
- Coordinate with third-party agencies to improve data accuracy and sentiment scores
- Operate the competitive insights program and associated close looping and escalation mechanisms with business teams
- Create a P0 score card for the same
- Leadership reporting across multiple programs on customer insights
- 3+ years of program or project management experience
- 3+ years of working cross-functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
- 3+ years of driving end-to-end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Bengaluru, KA, IND
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Program Manager
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Program Manager, Amazon Pay
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