Amazon Pay Operations Manager

2 weeks ago


Bengaluru, Karnataka, India Amazon Pay (India) Private Limited Full time

Job Title: Amazon Pay Operations Manager

This role entails managing social media for Amazon Pay, producing key insights across industries, and overseeing end-to-end operations for NPS. You will work closely with external vendors to drive key projects and collaborate with stakeholders to improve customer experience.

Key Responsibilities:

  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Manage social media listening and escalation processes across multiple themes.
  • Coordinate with external parties and internal teams to drive competitive insights and implementation.
  • Lead leadership reporting across multiple programs on customer insights.

Requirements:

  • 3+ years of program or project management experience.
  • 3+ years of working cross-functionally with tech and non-tech teams experience.
  • 3+ years of defining and implementing process improvement initiatives using data and metrics experience.
  • Advanced knowledge of Excel and SQL.

Preferred Qualifications:

  • 3+ years of driving end-to-end delivery and communicating results to senior leadership experience.
  • 3+ years of driving process improvements experience.
  • Experience in stakeholder management and dealing with multiple stakeholders at varied levels of the organization.

Location: Bengaluru, KA, IND.



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