Amazon Pay Operations Manager
2 weeks ago
Job Title: Amazon Pay Operations Manager
This role entails managing social media for Amazon Pay, producing key insights across industries, and overseeing end-to-end operations for NPS. You will work closely with external vendors to drive key projects and collaborate with stakeholders to improve customer experience.
Key Responsibilities:
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Manage social media listening and escalation processes across multiple themes.
- Coordinate with external parties and internal teams to drive competitive insights and implementation.
- Lead leadership reporting across multiple programs on customer insights.
Requirements:
- 3+ years of program or project management experience.
- 3+ years of working cross-functionally with tech and non-tech teams experience.
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience.
- Advanced knowledge of Excel and SQL.
Preferred Qualifications:
- 3+ years of driving end-to-end delivery and communicating results to senior leadership experience.
- 3+ years of driving process improvements experience.
- Experience in stakeholder management and dealing with multiple stakeholders at varied levels of the organization.
Location: Bengaluru, KA, IND.
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