Senior Program Manager, Amazon Pay

4 weeks ago


Bengaluru, Karnataka, India Amazon Pay (India) Private Limited Full time

About the Role

We are seeking a highly skilled Senior Program Manager to lead the development and execution of strategic initiatives for our Gift Cards business in India. As a key member of our team, you will be responsible for driving growth, improving customer engagement, and reducing fraud and abuse across the business.

Key Responsibilities

  • Define and drive new growth opportunities for Gift Cards in India.
  • Build pricing frameworks for business growth across all channels, working closely with Analytics and ML Teams to develop pricing models.
  • Lead core Gift card partnerships, engaging with Legal, Regulatory, Compliance, and Finance teams to negotiate and drive business outcomes.
  • Analyze and identify levers to increase customer base for Gift Cards Business, working with all GC Leaders/functions to drive higher engagement for Amazon India.
  • Drive Gift Cards Risk-based modeling to reduce fraud and abuse across the business.
  • Lead Data Infrastructure instrumentation across all GC channels for building fraud check automations, ML/AI predictive models for growth, revenue, and cost line items.

About the Team

Amazon Pay Gift Cards (APGC) is Amazon India's pre-paid product, serving gifting needs of Indian customers, incentives for corporate partners, and fulfilling internal disbursement needs of our teams within Amazon. We are the industry leader in India Gift Card Market, with a mission to be the most trusted, convenient, and rewarding payment and gifting experience for all Indians.

Requirements

  • 5+ years of working cross-functionally with tech and non-tech teams experience.
  • 5+ years of program or project management experience.
  • 5+ years of delivering cross-functional projects experience.
  • Experience defining program requirements and using data and metrics to determine improvements.

Preferred Qualifications

  • Experience implementing repeatable processes and driving automation or standardization.
  • Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design, or related field.
  • Experience using data and metrics to determine and drive improvements.
  • Experience managing accounting/finance process improvement and/or technology projects with aggressive schedules.
  • Proficient in SQL and Excel.


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