Program Manager
4 weeks ago
Amazon Pay is seeking a highly skilled Program Manager to join our team in Bengaluru, India. As a Program Manager, you will be responsible for overseeing the end-to-end operations of our Net Promoter Score (NPS) program, managing social media listening and escalations, and coordinating with external vendors to drive key projects.
Key Responsibilities:- Oversee NPS operations, data deep dives, and reporting across Amazon Pay categories
- Manage end-to-end social media listening and escalations across multiple themes
- Coordinate with third-party vendors to improve data accuracy and sentiment scores
- Operate the competitive insights program and associated close looping and escalation mechanisms with business teams
- Leadership reporting across multiple programs on customer insights
- 3+ years of program or project management experience
- 3+ years of working cross-functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
- 3+ years of driving end-to-end delivery and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
We are open to hiring candidates to work out of one of the following locations:
Bengaluru, KA, IND
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