Program Manager

4 weeks ago


Bengaluru, Karnataka, India Amazon Pay (India) Private Limited Full time
Program Manager - Amazon Pay

Amazon Pay is seeking a highly skilled Program Manager to join our team in Bengaluru, India. As a Program Manager, you will be responsible for overseeing the end-to-end operations of our Net Promoter Score (NPS) program, managing social media listening and escalations, and coordinating with external vendors to drive key projects.

Key Responsibilities:
  • Oversee NPS operations, data deep dives, and reporting across Amazon Pay categories
  • Manage end-to-end social media listening and escalations across multiple themes
  • Coordinate with third-party vendors to improve data accuracy and sentiment scores
  • Operate the competitive insights program and associated close looping and escalation mechanisms with business teams
  • Leadership reporting across multiple programs on customer insights
Requirements:
  • 3+ years of program or project management experience
  • 3+ years of working cross-functionally with tech and non-tech teams experience
  • 3+ years of defining and implementing process improvement initiatives using data and metrics experience
  • Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
  • Experience defining program requirements and using data and metrics to determine improvements
Preferred Qualifications:
  • 3+ years of driving end-to-end delivery and communicating results to senior leadership experience
  • 3+ years of driving process improvements experience
  • Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
  • Experience building processes, project management, and schedules

We are open to hiring candidates to work out of one of the following locations:

Bengaluru, KA, IND


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