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Program Manager

1 month ago

Bengaluru, Karnataka, India Zeta Services Inc. Full time
About Zeta Services Inc.

Zeta Services Inc. is a leading provider of innovative banking technology solutions. Our mission is to empower banks and fintechs to launch banking products for the future.

Job Title: Program Manager

We are seeking an experienced Program Manager to join our team. The successful candidate will be responsible for managing multiple programs simultaneously, ensuring timely delivery, and exceeding customer expectations.

Key Responsibilities:
  • Take complete responsibility of customer success and program delivery
  • Engage with senior leadership to clearly identify program purpose & objectives
  • Develop and maintain strong relationships with key stakeholders
  • Own the program management function - planning, leadership buy in, prioritization and program delivery management
  • Lead program governance, communicate program status, risks and mitigation plans to stakeholders
  • Understand the tradeoffs of schedule, scope and quality, making decisions as needed to meet program goals
  • Take a lead in risk / issue mitigation and escalate as necessary to maintain program velocity
  • Utilize industry best practices, techniques, and standards throughout program execution
  • Measure program performance to identify areas for improvement
  • Build and coach a mid-sized team of program managers, analysts, project managers
Requirements:
  • 10+ years of experience with strong experience in managing and/or building Banking / Payments products
  • Enterprise product implementation experience (SaaS is nice to have) - solutioning, engineering delivery management with a spike in multiple areas
  • Exposure to engagement pre-sales and experience in early stages of engagement set-up
  • Achieved targets in an OKR and SLA environment with an explicit emphasis on metrics
  • Ability to adapt and work well with people and teams and experience in getting outcomes from teams not directly reporting to you
  • Experience managing large IT/software programs both individually and with small-mid size teams preferably in banking or fintech
  • Experience in client and vendor management (at least Director level stakeholders)
  • PMP / SAFE certification in Agile delivery
About Life at Zeta Services Inc.

We believe in growing our employees to be the best version of themselves. Our core philosophy is 'People Must Grow.' We recognize your aspirations; act as enablers by bringing you the right opportunities, and let you grow as you chase disruptive goals. #LifeAtZeta is adventurous and exhilarating at the same time. You get to work with some of the best minds in the industry and experience a culture that values the diversity of thoughts. If you want to push boundaries, learn continuously and grow to be the best version of yourself, Zeta Services Inc. is the place to be