Program Manager

4 weeks ago

Bengaluru, Karnataka, India Zeta Services Inc. Full time
About the Role

Zeta Services Inc. is seeking a seasoned Program Manager to lead the delivery of customer success programs. As a key member of our team, you will be responsible for ensuring the successful implementation of our banking and payments products.

Key Responsibilities
  • Take complete responsibility of customer success and program delivery
  • Engage with senior leadership to clearly identify program purpose & objectives, often leading requirement analysis & business case preparation.
  • Develop and maintain strong relationships with key stakeholders, including customers, partners, and internal teams.
  • Own the program management function - planning, leadership buy in, prioritization and program delivery management. Work closely with Client and Zeta leadership to ensure OKRs are met
  • Lead program governance, communicate program status, risks and mitigation plans to stakeholders, including executive management and board members
  • Understand the tradeoffs of schedule, scope and quality, making decisions as needed to meet program goals
  • Take a lead in risk / issue mitigation and escalate as necessary to maintain program velocity
  • Utilize industry best practices, techniques, and standards throughout program execution. Measure program performance to identify areas for improvement
  • Build and coach a mid-sized team of program managers, analysts, project managers
  • Define how good becomes better. In other words, establish then work from a benchmark and build a metrics dashboard to demonstrate success in program/project completion and areas for improvement
What We're Looking For
  • You have 10 plus years of experience with strong experience in managing and/or building Banking / Payments products encompassing 2 or more roles across- Consulting- Program Management- Software development delivery
  • You have enterprise product implementation experience (SaaS is nice to have) -solutioning, engineering delivery management with a spike in multiple areas
  • You have exposure to engagement pre-sales and experience in early stages of engagement set-up
  • You have achieved targets in an OKR and SLA environment with an explicit emphasis on metrics
  • You have the ability to adapt and work well with people and teams and experience in getting outcomes from teams not directly reporting to you
  • You have experience managing large IT/software programs both individually and with small-mid size teams preferably in banking or fintech
  • Experience in client and vendor management (atleast Director level stakeholders)
  • You have a PMP / SAFE certification in Agile delivery
Life At Zeta

Zeta Services Inc. is an equal opportunity employer. We are committed to equal employment opportunities regardless of job history, disability, gender identity, religion, race, marital/parental status, or another special status. We are proud to be an equitable workplace that welcomes individuals from all walks of life if they fit the roles and responsibilities.

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