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Program Manager

1 month ago

Bengaluru, Karnataka, India ADCI - Karnataka Full time

Job Summary

At ADCI - Karnataka, we are seeking a highly skilled Program Manager to join our Central Programs Team (CPT). The successful candidate will be responsible for leading cross-functional projects that require collaboration and partnership with Amazon businesses, geographical units, and technical subject matter experts (SMEs).

The role involves gathering business requirements, documenting functional and design specifications, identifying appropriate resources, assembling project teams, and developing milestones and launch schedules to ensure timely and successful project delivery. The candidate must be a self-starter, detail-oriented, and effective communicator who can send clear, concise, and consistent messages, both verbally and in writing.

Key Responsibilities

  • Communicate findings, determinations, and recommendations to program management and business partners regarding escalated or high-risk project/program-related issues.
  • Guide management in the development/review of applicable policies, procedures, and business practices.
  • Execute and drive audits to completion per SOP, including drafting audit reports, stakeholder reviews, and finalizing and tracking audit reports in a database.
  • Own weekly/monthly reports and metrics.
  • Identify gaps in audit programs and processes and escalate to manager.
  • Follow confidentiality rules with documents reviewed.
  • Draft documents and revisions on audit reports per manager direction.
  • Perform deep dive analysis/research on data/information/literature and create recommendations/corrective actions based on identified deviations.
  • Earn trust of peers by understanding audit processes and programs.
  • Make recommendations to managers for input into roadmap strategic discussions and continuous improvement projects to drive program efficiencies.

About the Team

At WHS Central Program Team (CPT), our vision is to be a WHS Centre of Excellence that enables data-driven decision making, and our mission is to provide actionable, objective insights through program management to help WHS make better, more informed decisions to prevent disruptions and ensure a safer workplace.

Requirements

  • Bachelor's degree or equivalent.
  • 3+ years of program or project management experience.
  • Analytical skills with experience using Excel.
  • Good communication skills (both verbal and writing).

Preferred Qualifications

  • Master's degree or equivalent.
  • Experience with Six Sigma tools and Lean techniques.
  • Experience with stakeholder management across geographies.
  • Program/project management certification (PMP/ Six-Sigma).