Customer Service Representative

5 days ago


Gurgaon, Haryana, India Genpact Full time
Job Description

We are seeking a highly skilled and experienced Dispute Intake Specialist to join our team at Genpact. In this role, you will be responsible for providing world-class customer service to our clients by handling their inbound phone inquiries related to disputed transactions.

The ideal candidate will have relevant experience in servicing US-based customers, preferably in the banking and financial services industry. You should possess excellent communication and problem-solving skills, with the ability to handle complex transactional issues correctly and clearly.

You will work in a 24/7 environment with rotational shifts, requiring flexibility and adaptability. As a key member of our team, you will be expected to maintain high levels of confidentiality and data security standards.

The estimated salary for this position is $55,000 per year, based on industry standards and location.



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