Technical Support Specialist
2 weeks ago
We are Sidepanda, a lean startup with a clear vision to build a sustainable business and enjoy the journey. As our Product Support Specialist, you will play a crucial role in helping us achieve this goal.
Responsibilities
- Handle customer support inquiries via chat and email on Tuesdays through Sundays.
- Take customer calls and provide assistance.
- Solve minor technical issues for customers.
- Create and maintain an up-to-date knowledge base.
- Develop a deep understanding of our product.
- Be part of our team's vision and contribute to our success.
- Adhere to established processes.
Requirements
- 1-4 years of experience in customer support.
- Familiarity with Shopify is essential.
- Proficiency in HTML, CSS, and JavaScript is required.
- As a remote company, we offer flexibility in working from anywhere.
- You should be comfortable with defined working hours.
- Bonus points if you have experience working with Shopify apps.
Estimated Salary: $45,000 - $60,000 per year, depending on location and experience. We prioritize fair compensation and growth opportunities for our team members.
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