Technical Support Specialist

2 weeks ago


Bengaluru, Karnataka, India Sidepanda Full time

We are Sidepanda, a lean startup with a clear vision to build a sustainable business and enjoy the journey. As our Product Support Specialist, you will play a crucial role in helping us achieve this goal.

Responsibilities

  • Handle customer support inquiries via chat and email on Tuesdays through Sundays.
  • Take customer calls and provide assistance.
  • Solve minor technical issues for customers.
  • Create and maintain an up-to-date knowledge base.
  • Develop a deep understanding of our product.
  • Be part of our team's vision and contribute to our success.
  • Adhere to established processes.

Requirements

  • 1-4 years of experience in customer support.
  • Familiarity with Shopify is essential.
  • Proficiency in HTML, CSS, and JavaScript is required.
  • As a remote company, we offer flexibility in working from anywhere.
  • You should be comfortable with defined working hours.
  • Bonus points if you have experience working with Shopify apps.

Estimated Salary: $45,000 - $60,000 per year, depending on location and experience. We prioritize fair compensation and growth opportunities for our team members.



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