Senior Customer Service Manager
1 month ago
Job Overview
We are seeking a Senior Customer Service Manager to join our team at LMV Financial Services Pvt Ltd. As a Customer Service Team Lead, you will be responsible for leading and supervising a team of customer service representatives, ensuring the team meets their targets and providing exceptional customer service. This is a full-time position based in Hyderabad, Telangana, India. The ideal candidate should have 1 to 3 years of experience in a similar role.
Key Responsibilities:
- Lead and supervise a team of customer service representatives to ensure they meet their targets and deliver exceptional customer service.
- Train new team members on company policies, procedures, and product knowledge.
- Monitor and evaluate team performance, providing feedback and coaching as necessary.
- Handle escalated customer inquiries or complaints and ensure prompt resolution.
- Generate daily, weekly, and monthly reports on team's performance and achievements.
- Collaborate with other teams to optimize processes and improve overall customer experience.
- Stay up-to-date with industry trends, competitors, and market conditions.
- Contribute to the development and implementation of sales strategies.
- Ensure compliance with company policies and regulations.
- Maintain a positive and professional work environment.
Requirements:
- 1 to 3 years of experience in a similar role.
- Excellent verbal and written communication skills in English and Hindi.
- Strong leadership and team management skills.
- Proven track record of meeting or exceeding targets.
- Customer-focused with a passion for delivering exceptional service.
- Ability to handle multiple tasks and prioritize effectively.
- Excellent problem-solving and decision-making skills.
- Proficient in using MS Office Suite.
- Previous experience in the financial services industry is a plus.
- Ability to work under pressure and meet deadlines.
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