Senior Customer Service Manager

1 month ago


Hyderabad, Telangana, India LMV Financial Services Pvt Ltd Full time

Job Overview

We are seeking a Senior Customer Service Manager to join our team at LMV Financial Services Pvt Ltd. As a Customer Service Team Lead, you will be responsible for leading and supervising a team of customer service representatives, ensuring the team meets their targets and providing exceptional customer service. This is a full-time position based in Hyderabad, Telangana, India. The ideal candidate should have 1 to 3 years of experience in a similar role.

Key Responsibilities:

  • Lead and supervise a team of customer service representatives to ensure they meet their targets and deliver exceptional customer service.
  • Train new team members on company policies, procedures, and product knowledge.
  • Monitor and evaluate team performance, providing feedback and coaching as necessary.
  • Handle escalated customer inquiries or complaints and ensure prompt resolution.
  • Generate daily, weekly, and monthly reports on team's performance and achievements.
  • Collaborate with other teams to optimize processes and improve overall customer experience.
  • Stay up-to-date with industry trends, competitors, and market conditions.
  • Contribute to the development and implementation of sales strategies.
  • Ensure compliance with company policies and regulations.
  • Maintain a positive and professional work environment.

Requirements:

  • 1 to 3 years of experience in a similar role.
  • Excellent verbal and written communication skills in English and Hindi.
  • Strong leadership and team management skills.
  • Proven track record of meeting or exceeding targets.
  • Customer-focused with a passion for delivering exceptional service.
  • Ability to handle multiple tasks and prioritize effectively.
  • Excellent problem-solving and decision-making skills.
  • Proficient in using MS Office Suite.
  • Previous experience in the financial services industry is a plus.
  • Ability to work under pressure and meet deadlines.


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