Customer Service and Relationship Manager
4 days ago
At Aakriti Construction And Developers Private Limited, we are seeking a skilled Customer Relations Manager to join our team. The ideal candidate will possess excellent communication skills, both written and verbal, and be well-versed in handling customer complaints and concerns.
Responsibilities:
- Build and maintain strong relationships with customers through prompt and efficient communication.
- Address customer complaints and concerns in a professional and courteous manner.
- Work closely with the sales and accounts departments to ensure seamless customer service.
- Develop and implement strategies to improve customer satisfaction and retention.
- Stay up-to-date with industry trends and developments to provide expert advice to customers.
- Collaborate with the marketing team to develop customer engagement campaigns.
- Conduct regular customer surveys to gauge satisfaction levels.
- Provide input on customer feedback to improve overall customer experience.
- Work closely with the IT department to resolve technical issues related to customer service.
- Develop and maintain accurate records of customer interactions.
Requirements:
- Graduate with at least 2 years of experience in customer-facing roles.
- Excellent oral and written communication skills in English.
- Well-versed in MS Office and customer relationship management software.
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