Customer Service and Relationship Manager

4 days ago


Hyderabad, Telangana, India Aakriti Construction And Developers Private Limited Full time

At Aakriti Construction And Developers Private Limited, we are seeking a skilled Customer Relations Manager to join our team. The ideal candidate will possess excellent communication skills, both written and verbal, and be well-versed in handling customer complaints and concerns.

Responsibilities:

  • Build and maintain strong relationships with customers through prompt and efficient communication.
  • Address customer complaints and concerns in a professional and courteous manner.
  • Work closely with the sales and accounts departments to ensure seamless customer service.
  • Develop and implement strategies to improve customer satisfaction and retention.
  • Stay up-to-date with industry trends and developments to provide expert advice to customers.
  • Collaborate with the marketing team to develop customer engagement campaigns.
  • Conduct regular customer surveys to gauge satisfaction levels.
  • Provide input on customer feedback to improve overall customer experience.
  • Work closely with the IT department to resolve technical issues related to customer service.
  • Develop and maintain accurate records of customer interactions.

Requirements:

  • Graduate with at least 2 years of experience in customer-facing roles.
  • Excellent oral and written communication skills in English.
  • Well-versed in MS Office and customer relationship management software.


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