Customer Service Manager

3 weeks ago


Hyderabad, Telangana, India DBS Bank Full time
Job Title: Customer Service Manager

We are looking for an experienced Customer Service Manager to join our team at DBS Bank. The successful candidate will be responsible for managing customer service for MSME clients, ensuring best-in-class customer experience, and working closely with operations to ensure timely processing of transactions.

Key Responsibilities:

• Manage customer service for MSME clients
• Ensure best-in-class customer experience
• Work closely with operations to ensure timely processing of transactions

Requirements:

• Minimum 2-3 years of customer service experience in banking/financial services industry
• Prior experience of banking and financial services will be preferable

Preferred Qualifications:

• Graduate/Post Graduates from Reputed Institutes

Core Competencies:

• Self-starter and Go-getter
• Good understanding of sales process, sound technical knowledge of Banking Operations and Processes
• Good customer and relationship management skills
• Good interpersonal and communications skills
• Good problem-solving, planning & organizing skills

Technical Competencies:

• Sound understanding of cash management & trade products and associated technology platforms and operational procedures
• Understanding of regulatory guidelines on banking by RBI (local regulations in India) and local laws and regulations that impact businesses in general
• Knowledge of financial markets and products to assist in meaningful dialogue with clients

Work Relationship:

• Good working relationship and high degree of team spirit and cooperation with relationship groups, viz., RMs as well as service partners in the bank
• Establish rapport with our corporate clients so as to win their business, confidence, and trust

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