Customer Relationship Management Professional
3 weeks ago
At Gamut HR Solutions, we are committed to delivering exceptional customer experiences. We are seeking a skilled and dedicated Junior Customer Relationship Management (CRM) professional to join our team.
The ideal candidate will have a strong background in customer service, with excellent communication and problem-solving skills. They will be able to effectively interact with customers, team members, and stakeholders to enhance customer satisfaction and foster strong client relationships.
The role involves managing customer queries, providing accurate information about products and services, and maintaining positive business relationships to ensure future sales. The candidate will collaborate with the sales team to align customer strategies, identify and address customer issues and complaints, and document customer interactions and transactions.
Key Responsibilities:
- Customer Query Management: Respond to customer inquiries and provide accurate information about products and services.
- Business Relationship Management: Maintain positive business relationships to ensure future sales and growth.
- Customer Strategy Alignment: Collaborate with the sales team to align customer strategies and ensure seamless customer experiences.
- Customer Issue Resolution: Identify and address customer issues and complaints in a timely and effective manner.
We are looking for a highly motivated and detail-oriented individual who is passionate about delivering exceptional customer experiences. If you have a strong background in customer service and are looking for a challenging and rewarding role, we encourage you to apply.
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