Customer Relationship Management Specialist

4 weeks ago


Hyderabad, Telangana, India Gamut HR Solutions Full time

Gamut HR Solutions Overview

Gamut HR Solutions is a dedicated provider of personalized HR solutions, focusing on helping individuals find suitable job opportunities. The company is headquartered in Hyderabad with a small team of 2-10 employees, offering effective and client-centric services. For more information, please visit our website.

Job Summary

We are seeking a highly skilled Junior Customer Relationship Management (CRM) professional with a minimum of 1 year to a maximum of 3 years of experience. This full-time position is based in Hyderabad and aims to enhance customer satisfaction and foster strong client relationships.

Key Responsibilities

  • Manage customer inquiries and provide accurate information about products and services
  • Maintain positive business relationships to ensure future sales
  • Collaborate with the sales team to align customer strategies
  • Identify and address customer issues and complaints swiftly to ensure a seamless customer experience
  • Track and document customer interactions and transactions, providing detailed reports and feedback
  • Develop and implement customer loyalty programs to retain existing clients
  • Conduct market research to stay informed of industry trends and customer preferences
  • Participate in team meetings to share insights and improve overall customer service practices

Required Skills

  • Excellent communication skills to effectively interact with customers and team members
  • Strong time management abilities to ensure timely responses and efficient task completion
  • Comprehensive product knowledge to assist and guide customers accurately
  • Proven problem-solving skills to address and resolve client issues promptly

Benefits

As a Junior Customer Relationship Management (CRM) professional at Gamut HR Solutions, you will have the opportunity to develop your skills in customer relationship management, work in a dynamic team environment, and contribute to the growth and success of the company.



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