Customer Relationship Manager

4 weeks ago

Hyderabad, Telangana, India Ridhira living Full time

Job Description

Ridhira Group is seeking a highly skilled and experienced Customer Relationship Manager to join our team. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with our clients throughout the transaction process.

Key Responsibilities

  • Client Engagement
    • Act as the primary point of contact for clients, addressing their inquiries, concerns, and needs in a timely and professional manner.
    • Build rapport and establish long-term relationships with clients by understanding their preferences, goals, and expectations.
    • Provide detailed information about properties, neighborhoods, market trends, and investment opportunities to help clients make informed decisions.
  • Transaction Management
    • F faciliate the real estate transaction process from initial inquiry to closing, ensuring smooth and seamless execution.
    • Liaise with internal teams, including sales agents, brokers, legal advisors, and lenders, to coordinate documentation, inspections, appraisals, and other necessary steps.
  • Negotiation and Representation
    • Assist clients in negotiating purchase agreements, lease agreements, and other contractual terms to achieve favorable outcomes.
    • Represent clients' interests throughout negotiations, advocating for their needs and objectives while maintaining professional relationships with counterparties.
  • Client Support and Follow-Up
    • Provide ongoing support and assistance to clients post-transaction, addressing any issues or concerns that may arise.
    • Conduct follow-up calls, emails, and meetings with clients to ensure their satisfaction and identify opportunities for additional services or referrals.
  • Market Research and Analysis
    • Stay updated on real estate market trends, property values, inventory levels, and regulatory changes affecting the industry.
    • Conduct market research and analysis to identify potential opportunities and risks for clients, offering strategic advice and recommendations.
  • Customer Feedback and Relationship Management
    • Gather feedback from clients to assess satisfaction levels and identify areas for improvement in service delivery.
    • Maintain accurate records of client interactions, preferences, and transactions using CRM software or other tracking tools.

Requirements

  • Qualifications
    • Degree in real estate, business administration, marketing, or a related field (preferred).
    • Real estate license or certification required.
    • Proven experience in customer service, sales, or relationship management, preferably in the real estate industry.
    • Strong communication, interpersonal, and negotiation skills.
    • Knowledge of real estate laws, regulations, and procedures.
    • Proficiency in CRM software, Microsoft Office Suite, and other relevant tools.
    • Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.
    • Excellent organizational skills and attention to detail.

Working Conditions

  • Regular office hours with occasional evening or weekend work required to accommodate client schedules and property showings.
  • Travel may be necessary to attend property viewings, client meetings, and industry events.

Conclusion

As a Customer Relationship Manager in the real estate industry, you will play a vital role in ensuring client satisfaction, fostering loyalty, and driving business growth through personalized service and strategic support.

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