Customer Relationship Management Specialist
3 weeks ago
Company Overview
Gamut HR Solutions is a leading provider of personalized and effective HR solutions, dedicated to connecting individuals with the right job opportunities. Our small team, based in Hyderabad, is passionate about fostering strong relationships with clients and delivering exceptional customer experiences.
Job Overview
We are seeking a skilled Junior Customer Relationship Management professional with a minimum of 1 year to a maximum of 3 years of experience. This is a full-time position, based in Hyderabad, that focuses on enhancing customer satisfaction and building strong client relationships.
Key Responsibilities
- Manage customer inquiries and provide accurate information about products and services
- Maintain positive business relationships to ensure future sales
- Collaborate with the sales team to align customer strategies
- Identify and address customer issues and complaints swiftly to ensure a seamless customer experience
- Track and document customer interactions and transactions, providing detailed reports and feedback
- Develop and implement customer loyalty programs to retain existing clients
- Conduct market research to stay informed of industry trends and customer preferences
- Participate in team meetings to share insights and improve overall customer service practices
Requirements and Qualifications
- Excellent communication skills to effectively interact with customers and team members
- Strong time management abilities to ensure timely responses and efficient task completion
- Comprehensive product knowledge to assist and guide customers accurately
- Proven problem-solving skills to address and resolve client issues promptly
- High level of empathy to understand and address customer needs
- Patience in dealing with various customer scenarios and ensuring customer satisfaction
- Effective conflict resolution skills to handle disagreements and create positive outcomes
- Adaptability to adjust to changing customer needs and company policies
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