Customer Service Manager

3 days ago


Hyderabad, Telangana, India Aptly Tech Full time

Aptly Tech is hiring a CUSTOMER SERVICE MANAGER to oversee our global support operations. As a key member of our team, you will be responsible for driving operational excellence, building a high-performing team, and delivering exceptional customer service.

We are looking for a seasoned professional with 5-8 years of experience in operations management, preferably within a software company. You should have excellent leadership skills, with the ability to motivate, coach, and mentor a team.

Main Responsibilities:

  1. Lead a team of technical support engineers, fostering a culture of continuous learning and development.
  2. Develop and implement best practices, policies, and procedures for support engineering.
  3. Ensure timely, high-quality technical assistance to customers across various channels.
  4. Set and monitor team goals, KPIs, and SLAs to ensure efficient and effective support operations.

Requirements:

  • Proven experience as an Operations Manager or similar role within a software company.
  • Strong leadership skills with the ability to motivate, coach, and mentor a team.
  • Excellent communication, interpersonal, and problem-solving skills.

Salary: $150,000 - $220,000 per year, depending on location and experience. We offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.



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