Customer Service Manager
3 days ago
Aptly Tech is hiring a CUSTOMER SERVICE MANAGER to oversee our global support operations. As a key member of our team, you will be responsible for driving operational excellence, building a high-performing team, and delivering exceptional customer service.
We are looking for a seasoned professional with 5-8 years of experience in operations management, preferably within a software company. You should have excellent leadership skills, with the ability to motivate, coach, and mentor a team.
Main Responsibilities:
- Lead a team of technical support engineers, fostering a culture of continuous learning and development.
- Develop and implement best practices, policies, and procedures for support engineering.
- Ensure timely, high-quality technical assistance to customers across various channels.
- Set and monitor team goals, KPIs, and SLAs to ensure efficient and effective support operations.
Requirements:
- Proven experience as an Operations Manager or similar role within a software company.
- Strong leadership skills with the ability to motivate, coach, and mentor a team.
- Excellent communication, interpersonal, and problem-solving skills.
Salary: $150,000 - $220,000 per year, depending on location and experience. We offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.
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Customer Service Manager
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