Customer Service Team Manager
1 day ago
At Firstsource, a leading provider of customized Business Process Management (BPM) services and an RP Sanjiv Goenka Group company, we are seeking a seasoned Customer Service Team Manager to lead our team of 12-20 customer service associates in Hyderabad.
About the RoleWe offer a competitive estimated salary of ₹900,000 - ₹1,200,000 per annum, commensurate with experience, for this exciting opportunity. The successful candidate will be responsible for motivating their team to achieve the team's SLA and consistently meeting all KPIs and SLAs set by clients while adhering to quality parameters.
Key Responsibilities- Lead a team of customer service associates and motivate them to achieve the team's SLA.
- Consistently meet all KPIs and SLAs set by clients with strict adherence to quality parameters.
- Floorwalk regularly to supervise, coordinate, and monitor activities of customer service associates to ensure prompt, courteous, and accurate responses to customers.
- Strong organizational, planning, and analytical skills.
- Basic arithmetic and statistical skills for data analysis and report generation.
- Problem-solving skills.
- A minimum of 2 years of experience as a team handler in sales or upselling.
- Excellent leadership and communication skills.
- Ability to analyze data and generate reports.
- Basic arithmetic and statistical skills.
Firstsource is a trusted custodian and long-term partner to 100+ leading brands across the US, UK, India, and Philippines. Our 'rightshore' delivery model offers solutions covering the complete customer lifecycle across Healthcare, Telecommunications & Media, and Banking, Financial Services, and Insurance Verticals.
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Customer Service Team Manager
3 days ago
Hyderabad, Telangana, India Firstsource Full timeJob OverviewWe are seeking an experienced Customer Service Team Manager to join our team at Firstsource. As a leading provider of customized Business Process Management (BPM) services, we deliver solutions that cover the complete customer lifecycle across various verticals.
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Customer Service Team Manager
3 weeks ago
Hyderabad, Telangana, India Firstsource Full timeOverviewFirstsource, a leading provider of Business Process Management (BPM) services, is seeking an experienced Customer Service Team Manager to join their team in Hyderabad. This role is ideal for individuals who possess strong leadership skills and a passion for delivering exceptional customer experiences.
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Customer Service Team Manager
1 week ago
Hyderabad, Telangana, India Firstsource Full timeJob DescriptionAward-winning Firstsource, a part of RP Sanjiv Goenka Group, is a leading provider of customized Business Process Management (BPM) services. As a trusted partner to over 100 prominent brands across the US, UK, India, and Philippines, we offer innovative solutions covering the entire customer lifecycle in verticals like Healthcare,...
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Operations Manager
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Customer Service Team Lead
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Hyderabad, Telangana, India Firstsource Full timeJob OverviewWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team in Hyderabad. As a key member of our operations team, you will be responsible for leading a team of customer service associates and ensuring that they meet the highest standards of quality and performance.
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Customer Service Team Lead
1 day ago
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