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Customer Service Team Lead
1 month ago
As a Customer Service Team Lead with Firstsource, you will be responsible for leading a team of customer service associates and driving their performance to achieve excellent customer satisfaction and quality standards.
Key Responsibilities- Lead a team of 12-20 customer service associates and motivate them to achieve team SLA goals
- Achieve all KPIs and SLAs set by clients with strict adherence to quality parameters
- Floorwalk regularly to supervise, coordinate, and monitor team activities to ensure prompt, courteous, and accurate responses to customers
- Develop and implement effective plans to enhance team performance and resolve day-to-day work-related problems
- Minimum 2 years' experience as a Team Leader in Sales/Upselling
- Strong organizational, planning, and analytical skills
- Basic arithmetic and statistical skills for data analysis and report generation
- Problem-solving skills
As a valued member of our team, you can expect a competitive salary of ₹15.50 lakhs per annum, plus benefits such as regular appraisals, training programs, and opportunities for growth and development.
