Technical Support Team Lead

6 days ago


Hyderabad, Telangana, India GalaxEons Full time

Company Overview

GALAXEONS is a dynamic organization seeking an experienced Technical Support Team Lead to join our team. We pride ourselves on delivering exceptional customer service and are committed to providing our clients with innovative solutions.

Salary

We offer a competitive salary of $120,000 - $150,000 per year, commensurate with experience.

Job Description

The Technical Support Team Lead will be responsible for managing the help desk teams, evaluating performance against established CPI's, and ensuring timely and accurate customer service delivery. This role requires strong leadership skills, excellent communication abilities, and a deep understanding of technical support processes.

Key Responsibilities:

  • Manage the help desk teams and evaluate performance against established CPI's
  • Ensure timely and accurate customer service delivery
  • Assist in recruiting, training, and supporting help desk representatives
  • Engage with clients to ensure delivery to expectations
  • Contribute to improving customer support by actively responding to queries and handling escalations

Required Skills and Qualifications

To be successful in this role, you will need:

  • 6+ years of customer service experience, preferably in a call center environment
  • 3+ years leading a team
  • Strong knowledge of Microsoft systems, software, and technologies
  • Knowledge of MS Office Suite
  • Functional knowledge of cloud technologies, web-based applications, Active Directory / RACF / RSA / LDAP software and technologies, various hardware, virtual private network / Firewall support, and PC Desktop Support

Benefits

We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and generous paid time off.

Others

We value diversity, equity, and inclusion in our workplace and strive to create an environment that is welcoming and inclusive for all employees. If you are passionate about delivering exceptional customer service and leading a team, we encourage you to apply.



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