Customer Service Team Supervisor

1 month ago


Hyderabad, Telangana, India Firstsource Full time
Job Description

A leading provider of customized Business Process Management (BPM) services, Firstsource is a trusted custodian and long-term partner to 100+ leading brands. We offer solutions covering the complete customer lifecycle across various verticals.

Key Responsibilities
  • Lead a team of customer service associates and motivate them to achieve team SLA.
  • Consistently achieve all KPI's and SLA's set by clients with strict adherence to quality parameters.
  • Floorwalk and supervise activities of customer service associates to ensure prompt, courteous, and accurate response to customers.
  • Monitor calls/chat taken by associates and provide feedback.
Requirements
  • Strong organizational, planning, and analytical skills.
  • Basic arithmetic and statistical skills for data analysis and report generation.
  • Problem-solving skills.
  • Ability to handle escalations, process-related queries, and grievances.
Benefits

We offer a competitive salary range of $60,000 - $80,000 per annum, depending on experience and qualifications. Additionally, we provide opportunities for career growth, professional development, and a comprehensive benefits package.



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