Customer Service Team Lead
2 days ago
Company Overview
We are a leading provider of customized Business Process Management (BPM) services. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across various industries.
Our Clientele includes Fortune 500 & FTSE 100 companies, with operations in the US, UK, India, and Philippines.
To learn more about our company please visit our website location
Job Description
As a Team Lead, you will be responsible for leading a team of customer service associates and motivating them to achieve team SLA. You will consistently achieve all KPI's and SLA's set by clients with strict adherence to Quality parameters.
Key responsibilities include:
- Leads a team of 12- 20 customer service associates and motivates them to achieve team SLA.
- Consistently achieves all KPI's and SLA's set by clients with strict adherence to Quality parameters.
- Handles any escalations that an associate is unable to handle, solves process related queries and handles grievances.
You will also prioritize and assign work to associates and initiate corrective measures to resolve day- to- day work related problems including scheduling or adjusting overtime requirements, break management as necessary.
Devises strategies to minimize attrition & absenteeism.
Required Skills and Qualifications
A Graduate is required for this position.
The ideal candidate should have strong organizational, planning, and analytical skills.
Basic arithmetic and statistical skills for analysis of data and generation of reports.
Problem solving skills.
Salary and Benefits
$60,000 - $80,000 per annum
We offer competitive salaries and benefits package, which includes health insurance, retirement savings plan, paid time off, and employee recognition programs.
About Us
We are a trusted custodian and long-term partner to 100+ leading brands, and we take pride in providing high-quality business process outsourcing services.
-
Customer Service Team Lead
2 weeks ago
Hyderabad, Telangana, India NKlusive Full timeThe Customer Service Team Lead role at NKlusive offers an exciting opportunity to lead a team of customer advisors and drive exceptional customer experiences. As a key member of our team, you will be responsible for managing customer interactions, ensuring timely responses to inquiries, and providing solutions that meet customer needs.With 2-3 years of...
-
Customer Service Team Lead
4 weeks ago
Hyderabad, Telangana, India KS BAKERS PRIVATE LIMITED Full timeJob OverviewThe Customer Service Team Lead is responsible for overseeing the day-to-day operations of the customer service team, ensuring that all aspects of customer service are running smoothly and efficiently. This includes managing inventory, developing and implementing strategies to maximize sales, and monitoring and analyzing sales performance to...
-
Customer Service Team Lead
1 month ago
Hyderabad, Telangana, India CareSource Full timeJob Summary:The Customer Service Team Lead is responsible for leading and directing their team to ensure goals, regulatory, compliance, and department standards are met. This role requires strong leadership and coaching skills to drive team performance and customer satisfaction.Key Responsibilities:Conduct regular coaching conversations to improve team...
-
Customer Service Team Lead
7 days ago
Hyderabad, Telangana, India Firstsource Full timeAbout UsFirstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, UK, India, and Philippines.Job DescriptionWe are seeking an experienced Customer Service Team Lead to join our team in Hyderabad. The successful candidate will...
-
Customer Service Team Lead
2 days ago
Hyderabad, Telangana, India Firstsource Full timeJob OverviewWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team in Hyderabad. As a key member of our operations team, you will be responsible for leading a team of customer service associates and ensuring that they meet the highest standards of quality and performance.
-
Customer Service Team Lead
1 month ago
Hyderabad, Telangana, India Amazon Dev Center India - Hyderabad - A85 Full timeJob Title: Team ManagerAt Amazon Dev Center India - Hyderabad - A85, we are seeking a highly motivated and experienced Team Manager to join our team. As a Team Manager, you will be responsible for setting the vision and culture of your teams, handling individual and team performance expectations and goals, and maintaining a singular focus on ensuring and...
-
Customer Service Team Lead
2 days ago
Hyderabad, Telangana, India Ivy comptech Full timeJob OverviewWe are seeking an exceptional Customer Service Team Lead to join our team at Ivy Comptech. As a key member of our service delivery team, you will be responsible for providing leadership and direction to ensure outstanding customer satisfaction.
-
Tellecaller Team Lead
1 month ago
Hyderabad, Telangana, India LMV Financial Services Pvt Ltd Full timeCompany OverviewLMV Financial Services Pvt Ltd is a leading financial services company that aims to provide affordable loans with competitive interest rates to those in need. With a strong customer base, we are expanding our vision further. Our main goal is to make our customers happy, and we achieve this through continuous hard work and dedication.Job...
-
Customer Service Team Lead
2 days ago
Hyderabad, Telangana, India Firstsource Full timeAt Firstsource, a leading provider of customized Business Process Management (BPM) services and an RP Sanjiv Goenka Group company, we are seeking a highly motivated and experienced Customer Service Team Lead to join our team. With a strong presence in the US, UK, India, and Philippines, we offer 'rightshore' delivery models covering complete customer...
-
Customer Service Team Lead
2 days ago
Hyderabad, Telangana, India NKlusive Full timeJob Title:We are seeking a highly skilled and experienced Customer Service Team Lead to manage our team of customer advisors. The successful candidate will be responsible for ensuring the timely response to customer enquiries, understanding customer requirements, and driving business growth.
-
Leading Customer Advisory Team
3 weeks ago
Hyderabad, Telangana, India NKlusive Full timeJob Description:Job Title: Leading Customer Advisory TeamThe Customer Advisory Team Lead will be responsible for guiding a team of customer advisors in providing excellent customer service to prospective and existing customers. The team lead will ensure that all customer inquiries are addressed in a timely and professional manner, and that customer feedback...
-
Customer Service Team Supervisor
5 days ago
Hyderabad, Telangana, India Firstsource Full timeJob DescriptionA leading provider of customized Business Process Management (BPM) services, Firstsource is a trusted custodian and long-term partner to 100+ leading brands. We offer solutions covering the complete customer lifecycle across various verticals.Key ResponsibilitiesLead a team of customer service associates and motivate them to achieve team...
-
Customer Service Team Lead
2 days ago
Hyderabad, Telangana, India Genpact Full timeGenpact, a global professional services firm, is driven by its purpose to create lasting value for clients.We are inviting applications for the role of Customer Service Team Lead in our FLM team.The Team Lead, Operations, is responsible for supervising a group of BPO associates and ensuring performance metrics are achieved.Main Responsibilities• Supervise...
-
Customer Service Team Manager
2 weeks ago
Hyderabad, Telangana, India Firstsource Full timeOverviewFirstsource, a leading provider of Business Process Management (BPM) services, is seeking an experienced Customer Service Team Manager to join their team in Hyderabad. This role is ideal for individuals who possess strong leadership skills and a passion for delivering exceptional customer experiences.
-
Customer Service Team Lead
5 days ago
Hyderabad, Telangana, India 2coms Full timeJoin 2coms as a Customer Service Team Lead and take your career to the next level. We are seeking an experienced leader who can manage and motivate a team of customer service representatives to achieve performance targets.Company OverviewWe are a leading Business Process Outsourcing (BPO) company that specializes in delivering high-quality services to...
-
Customer Support Team Lead
1 month ago
Hyderabad, Telangana, India HRH NEXT SERVICES PVT LTD Full timeWe are seeking a highly skilled Customer Support Team Lead to spearhead our customer service efforts and drive business growth. In this pivotal role, you will oversee a team of customer support representatives, ensuring seamless delivery of exceptional service to our clients.To succeed in this position, you must possess a proven track record of exceptional...
-
Customer Service Team Leader
2 weeks ago
Hyderabad, Telangana, India Ivy comptech Full timeJob SummaryWe are seeking an exceptional Customer Service Team Leader to lead our customer support team at Ivy Comptech. As a key member of our team, you will be responsible for delivering excellent customer service, ensuring high-quality performance, and driving continuous improvement in our customer support operation.Key Responsibilities:Oversee the...
-
Customer Service Team Leader
3 weeks ago
Hyderabad, Telangana, India Volksskatt (OPC) Private Limited Full timeAt Volksskatt (OPC) Private Limited, we are seeking a skilled Customer Service Team Leader to manage a team of customer support representatives and maintain exceptional customer satisfaction.Key Responsibilities:Lead a team of customer support representatives to ensure excellent customer service.Train and develop team members to improve their skills and...
-
Service Operations Team Lead
4 weeks ago
Hyderabad, Telangana, India Vodafone Idea Limited Full timeJob Title: Service Operations Team LeadLocation: HyderabadJob Summary:Vodafone Idea Limited is seeking a skilled Service Operations Team Lead to join our team. As a key member of our Technology department, you will be responsible for leading a team that delivers and maintains fixed line services for our Enterprise customers.Key Responsibilities:Accountable...
-
Customer Service Team Manager
4 weeks ago
Hyderabad, Telangana, India CareSource Full timeJob Summary:The Customer Service Team Manager at CareSource is responsible for leading and directing their team to ensure compliance with regulatory and department standards. The ideal candidate will have a passion for customer service and a proven track record in a call center environment.Key Responsibilities:Conduct regular coaching conversations to...