Customer Service Team Lead

1 month ago


Hyderabad, Telangana, India Firstsource Full time

Company Overview

We are a leading provider of customized Business Process Management (BPM) services. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across various industries.

Our Clientele includes Fortune 500 & FTSE 100 companies, with operations in the US, UK, India, and Philippines.

To learn more about our company please visit our website location

Job Description

As a Team Lead, you will be responsible for leading a team of customer service associates and motivating them to achieve team SLA. You will consistently achieve all KPI's and SLA's set by clients with strict adherence to Quality parameters.

Key responsibilities include:

  • Leads a team of 12- 20 customer service associates and motivates them to achieve team SLA.
  • Consistently achieves all KPI's and SLA's set by clients with strict adherence to Quality parameters.
  • Handles any escalations that an associate is unable to handle, solves process related queries and handles grievances.

You will also prioritize and assign work to associates and initiate corrective measures to resolve day- to- day work related problems including scheduling or adjusting overtime requirements, break management as necessary.

Devises strategies to minimize attrition & absenteeism.

Required Skills and Qualifications

A Graduate is required for this position.

The ideal candidate should have strong organizational, planning, and analytical skills.

Basic arithmetic and statistical skills for analysis of data and generation of reports.

Problem solving skills.

Salary and Benefits

$60,000 - $80,000 per annum

We offer competitive salaries and benefits package, which includes health insurance, retirement savings plan, paid time off, and employee recognition programs.

About Us

We are a trusted custodian and long-term partner to 100+ leading brands, and we take pride in providing high-quality business process outsourcing services.



  • Hyderabad, Telangana, India Firstsource Full time

    At Firstsource, we are seeking an exceptional Customer Service Team Lead to join our team in Hyderabad. This is a fantastic opportunity to take your career to the next level and make a meaningful impact on our clients' success.About UsWe are a leading provider of customized Business Process Management (BPM) services, trusted by 100+ leading brands worldwide....


  • Hyderabad, Telangana, India Firstsource Full time

    Firstsource, a reputable company in the RP Sanjiv Goenka Group, offers an exciting opportunity as a Customer Service Team Lead. The role involves leading a team of customer service associates and ensuring they meet performance targets.As a key member of our team, you will be responsible for achieving all Key Performance Indicators (KPIs) and Service Level...


  • Hyderabad, Telangana, India Firstsource Full time

    Join Firstsource, a leading provider of customized Business Process Management (BPM) services, as a Senior Customer Service Team Lead. As part of our esteemed team, you will be responsible for overseeing a team of customer service associates and driving exceptional results.About UsWe are a trusted partner to over 100 leading brands across the US, UK, India,...


  • Hyderabad, Telangana, India Firstsource Full time

    Job OverviewWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team in Hyderabad. As a key member of our operations team, you will be responsible for leading a team of customer service associates and ensuring that they meet the highest standards of quality and performance.


  • Hyderabad, Telangana, India Firstsource Full time

    About the RoleAs a Customer Service Team Lead with Firstsource, you will be responsible for leading a team of customer service associates and driving their performance to achieve excellent customer satisfaction and quality standards.Key ResponsibilitiesLead a team of 12-20 customer service associates and motivate them to achieve team SLA goalsAchieve all...


  • Hyderabad, Telangana, India Firstsource Full time

    Job OverviewFirstsource, a leading provider of customized Business Process Management (BPM) services, is seeking an experienced Customer Service Team Lead to join our team in Hyderabad. As a key member of our organization, you will be responsible for leading a team of customer service associates and ensuring the delivery of exceptional customer experiences.


  • Hyderabad, Telangana, India NKlusive Full time

    Job Description- Job Title: Customer Service Team Lead- Overview: NKlusive, an initiative of NK Realtors, a leading real estate company in Kolkata, India, is seeking an exceptional Customer Service Team Lead to join our team. This role is crucial in managing a team of customer advisors who provide top-notch service to our clients.- Key...


  • Hyderabad, Telangana, India Firstsource Full time

    At Firstsource, a leading provider of customized Business Process Management (BPM) services and an RP Sanjiv Goenka Group company, we are seeking a highly motivated and experienced Customer Service Team Lead to join our team. With a strong presence in the US, UK, India, and Philippines, we offer 'rightshore' delivery models covering complete customer...


  • Hyderabad, Telangana, India Firstsource Full time

    At Firstsource, a leading provider of customized Business Process Management (BPM) services and an RP Sanjiv Goenka Group company, we are seeking a seasoned Customer Service Team Manager to lead our team of 12-20 customer service associates in Hyderabad.About the RoleWe offer a competitive estimated salary of ₹900,000 - ₹1,200,000 per annum, commensurate...


  • Hyderabad, Telangana, India Firstsource Full time

    Job DescriptionAward-winning Firstsource, a part of RP Sanjiv Goenka Group, is a leading provider of customized Business Process Management (BPM) services. As a trusted partner to over 100 prominent brands across the US, UK, India, and Philippines, we offer innovative solutions covering the entire customer lifecycle in verticals like Healthcare,...


  • Hyderabad, Telangana, India Firstsource Full time

    About FirstsourceFirstsource is a leading provider of customized Business Process Management (BPM) services. The company operates as a trusted custodian and long-term partner to 100+ leading brands across the US, UK, India, and Philippines.Our 'Rightshore' Delivery ModelWe offer solutions covering complete customer lifecycle across Healthcare,...


  • Hyderabad, Telangana, India Firstsource Full time

    Job OverviewWe are seeking an experienced Customer Service Team Manager to join our team at Firstsource. As a leading provider of customized Business Process Management (BPM) services, we deliver solutions that cover the complete customer lifecycle across various verticals.


  • Hyderabad, Telangana, India GalaxEons Full time

    We are seeking an experienced Customer Service Team Lead to join our team at GalaxEons in Hyderabad, India.As a key member of our customer service team, you will be responsible for managing the help desk teams and evaluating performance against established Key Performance Indicators (KPIs).You will ensure timely and accurate customer service on a daily...


  • Hyderabad, Telangana, India Firstsource Full time

    Job DescriptionA leading provider of customized Business Process Management (BPM) services, Firstsource is a trusted custodian and long-term partner to 100+ leading brands. We offer solutions covering the complete customer lifecycle across various verticals.Key ResponsibilitiesLead a team of customer service associates and motivate them to achieve team...


  • Hyderabad, Telangana, India NKlusive Full time

    Embark on a challenging and rewarding career as our Customer Service Team Lead at NKlusive, an esteemed initiative of NK Realtors. As the leader of our customer care team, you will play a pivotal role in ensuring exceptional service delivery to prospective and existing customers.About UsNKlusive is a dynamic and progressive organization that has been...


  • Hyderabad, Telangana, India Firstsource Full time

    About UsFirstsource, a renowned provider of Business Process Management (BPM) services, is part of the RP Sanjiv Goenka Group. With over 100 leading brands across the US, UK, India, and Philippines, we offer customized solutions covering the entire customer lifecycle.We specialize in delivering high-quality services across various verticals, including...

  • Operations Manager

    1 month ago


    Hyderabad, Telangana, India Firstsource Full time

    Are you a results-driven leader looking to make a meaningful impact in a dynamic customer service environment? Firstsource, a leading provider of customized Business Process Management (BPM) services, is seeking an experienced Operations Manager to join our team.Job OverviewWe are a trusted partner to 100+ leading brands across the US, UK, India, and...


  • Hyderabad, Telangana, India NKlusive Full time

    Job OverviewThis role is responsible for leading a team of Customer Advisors who engage with prospective and existing customers to understand and validate their requirements.


  • Hyderabad, Telangana, India NKlusive Full time

    About the RoleWe are seeking a highly skilled Senior Customer Service Team Lead to join our team at NKlusive. In this role, you will be responsible for managing a team of customer advisors who will engage with prospective and existing customers to understand their requirements.Key Responsibilities:Ensure timely acceptance of incoming calls to customer care...

  • Team Lead

    2 weeks ago


    Hyderabad, Telangana, India Nobroker Full time

    NoBroker is a cutting-edge real estate platform that has transformed the way people buy, sell, and rent properties. As a Team Lead - Service Excellence, you will be responsible for driving sales growth and customer satisfaction through efficient process management and team leadership. With a strong focus on service excellence, you will collaborate with...