Customer Service Manager

4 days ago


Hyderabad, Telangana, India Genpact Full time

At Genpact, we're passionate about harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.

About the Role

We're inviting applications for the position of Customer Service Manager - Operations Excellence. This role will play a crucial part in leading a team of 100+ employees and ~3-5+ Front Line Managers to optimize customer experience for Fin Tech products for Genpact Clients.

Key Responsibilities
  • Supervise service delivery and ensure excellence in service levels.
  • Ensure deadlines and targets are met, promoting goodwill and a positive image of the Company.
  • Provide leadership to assigned personnel through effective objective setting, delegation, motivation, and communication.

The ideal candidate should be a professional from the Customer Experience management leader with Fin-Tech industry background and have an understanding of Banking Services. They should also have strong problem-solving skills with a customer-centric approach and demonstrated proficiency with written English and with neutral English accent.

Requirements
  • Graduate (any stream)
  • Customer Service experience in Supervisor/AM role
  • Flexible to manage & work in Rotating shifts
Preferred Qualifications
  • Previous experience in a customer service role chat/email/voice
  • Effective probing skills and analyzing / understanding skills
  • Problem solving skills with customer centric approach Demonstrated proficiency with written English and with neutral English accent
Estimated Salary Range

$80,000 - $110,000 per annum, depending on location and experience.



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