Senior Customer Service Representative
1 week ago
The Senior Customer Service Representative role at Stikkman UX is an exciting opportunity to engage with potential customers and B2B affiliates, providing comprehensive information about our courses and brand.
Key Responsibilities- Respond promptly to leads from various channels, including direct customers and B2B affiliates.
- Provide detailed information about Stikkman UX's offerings, methodologies, and benefits.
- Address customer inquiries, concerns, and feedback professionally and efficiently.
- Maintain accurate records of customer interactions and follow-ups.
- Collaborate with the sales and marketing teams to ensure alignment in communication strategies.
- Contribute to the development of customer support materials and FAQs.
This position requires exceptional communication skills in both English and Hindi to effectively convey program details and address inquiries.
Qualifications and Requirements- Bachelor's degree in any discipline (not compulsory).
- Excellent verbal and written communication skills in English and Hindi.
- Strong interpersonal skills with the ability to build rapport with diverse clientele.
- Proficiency in using customer relationship management (CRM) software and other communication tools.
- Ability to understand and effectively communicate complex program details.
- Prior experience in customer support or a related field is preferred.
- Excellent data updating skills using Excel.
Benefits of working as a Senior Customer Service Representative at Stikkman UX include:
- A competitive salary of ₹240,000 per annum.
- The opportunity to work in a dynamic and growing company.
- The chance to develop your skills and advance your career.
Stikkman UX offers a Full-time position with a salary range of ₹20,000 to ₹25,000 per month. The location is On-site or remote.
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