Technical Support Specialist
1 day ago
Mizuho Global Services Pvt Ltd is a subsidiary of Mizuho Bank, one of Japan's largest banks. Established in 2020, MGS focuses on remotely handling banking and IT operations for Mizuho's domestic and overseas offices.
Our company values include Mutual Respect, Discipline, and Transparency, which guide every process and operation at MGS.
What's in it for you?
- Immense exposure and learning opportunities
- Excellent career growth prospects
- A company of highly passionate leaders and mentors
- The ability to build things from scratch
Job Details
Title: Global Helpdesk Operation
Shift: Early morning shift (rotational shifts with no night shifts)
Job Description & Key Responsibilities
We are seeking an experienced technical support specialist to join our team. Key responsibilities include:
- Revision of user manuals based on IT section instructions
- Providing technical support for G base software (main frame) and Pega System
- Assisting end-users with software and hardware issues
- Troubleshooting and resolving technical problems
- Ensuring systems run efficiently
- Documenting and tracking support tickets
Required Skills and Qualifications
To be successful in this role, you will need:
- Excellent communication and presentation skills with international accent
- Previous experience working on domestic and international projects
- Past experience in banking application tools
- Knowledge of Microsoft Office applications (Word, Excel, Access, etc.)
- Past experience handling international client calls, emails, or chat
Benefits
We offer a range of benefits, including:
- Working on many domestic and international projects
- A wide range of possibilities to gain both technical and soft skills as well as professional certifications
Qualification and Experience
We are looking for candidates with a graduate degree in computer science and/or a Master's degree in application tools. Relevant experience in helpdesk operations, preferably with banking application tools, is essential. A minimum of 2-8 years of relevant experience is required.
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