Technical Support Specialist

23 hours ago


Delhi, Delhi, India Miles Education Full time

We are seeking a highly skilled Technical Support Specialist to join Miles Education. This is a full-time position that requires the ideal candidate to have at least 1 year of experience in technical support or a similar role.

Key Responsibilities:
  • Provide timely and efficient technical support to internal teams and clients, resolving issues promptly.
  • Troubleshoot and resolve problems related to databases and queries with the assistance of a development team.
  • Ensure seamless experiences for users by managing and supporting Zoom meetings, webinars, and conferencing tools.
  • Deliver remote support to users across different locations, providing excellent communication and customer service.

The successful candidate will have excellent verbal and written communication skills, be able to work independently and as part of a team, and possess a problem-solving attitude and attention to detail.

Requirements:
  • Minimum 1+ years of experience in technical support or a similar role.
  • Experience with the Zoom application (setting up meetings, webinars, troubleshooting).
  • Excellent verbal and written communication skills.
  • Able to work both independently and as part of a team.

Miles Education offers a competitive salary range of $45,000 - $60,000 per annum, depending on experience. The working days will be from Tuesday to Sunday, with Mondays off. A bachelor's degree in computers or a related field is preferred but not required.



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