Technical Support Specialist for Web Applications
1 day ago
**About Talent Nexa Consulting**
Talent Nexa Consulting is a cutting-edge technology company that specializes in creating transformative software solutions for developers and marketers.
**Job Title: Technical Support Specialist for Web Applications**
We are looking for a highly skilled Technical Support Specialist to join our dynamic customer success team. As a key member of our team, you will be responsible for delivering exceptional technical support to our customers.
**Key Responsibilities:**
- Deliver prompt and effective technical support through email, chat, and phone.
- Diagnose and resolve software issues, guiding customers through tailored solutions.
- Collaborate with the development team to address complex technical problems and contribute to product enhancements.
- Develop and maintain comprehensive documentation, including FAQs, user guides, and troubleshooting manuals.
- Assist in onboarding new customers, ensuring a seamless and positive experience.
- Conduct training sessions and webinars to empower customers to maximize our products' potential.
**Qualifications:**
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven experience in a technical support or customer support role, ideally within a SaaS company.
- Strong understanding of web technologies, including HTML, CSS, JavaScript, and APIs.
- Excellent problem-solving skills with a keen analytical mindset.
- Exceptional communication skills, both written and verbal.
- Ability to work autonomously and collaboratively within a team.
**Salary:** ₹12,00,000 - ₹18,00,000 per annum (dependent on location and experience)
**Why Join Us:**
- Be part of a forward-thinking and passionate team.
- Competitive salary and comprehensive benefits package.
- Flexible and innovative work environment.
- Opportunities for professional growth and development.
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