Technical Support Specialist

15 hours ago


Delhi, Delhi, India Tata Consultancy Services Full time
TCS Career Opportunity:
As a global leader in the technology arena, Tata Consultancy Services is looking for talented individuals to join our team as Technical Support Specialists. We are committed to providing excellent customer service and ensuring that our clients receive the best possible support.

About the Role:
We are seeking highly motivated and skilled professionals to work as Technical Support Specialists in our ITIS Service Desk. As a Technical Support Specialist, you will be responsible for resolving technical issues and providing support to our clients through various communication channels.

Key Responsibilities:
  • Analyze and resolve technical problems related to software applications and hardware
  • Provide timely and effective support to clients through phone, email, or chat
  • Create and maintain accurate records of all support interactions
  • Collaborate with other teams to ensure seamless resolution of complex technical issues
  • Develop and maintain expertise in various software applications and technologies

Requirements:
To be successful in this role, you will need:
  • Proven experience in a help desk or customer support environment
  • Excellent problem-solving and analytical skills
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Familiarity with office automation products, databases, and remote control tools

What We Offer:
We offer a competitive salary package, including a base salary of $50,000 - $70,000 per annum, depending on experience, plus benefits such as health insurance, retirement plan, and paid time off. We also provide opportunities for professional growth and development, as well as a collaborative and dynamic work environment.

Apply Now:
If you are a motivated and customer-focused individual with a passion for delivering exceptional support, please submit your application along with your resume and a cover letter.

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