Technical Support Specialist for Global Service Desk and Technical Management
1 day ago
We are seeking an experienced technical support specialist to join our global service desk team. As a key member of our technical management team, you will be responsible for providing high-quality technical support to our customers worldwide.
About the Role:- Provide technical support to customers via phone, email, and remote desktop sessions
- Troubleshoot complex technical issues and resolve customer complaints in a timely manner
- Collaborate with cross-functional teams to resolve technical issues and improve overall customer satisfaction
- Maintain accurate records of customer interactions and resolutions
- Bachelor's degree in Computer Science, Information Technology, or related field
- Minimum 2 years of experience in technical support or related field
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Competitive salary: €60,000 - €80,000 per year
- Opportunities for career growth and professional development
- A dynamic and diverse work environment
- A comprehensive benefits package including health insurance, retirement plan, and paid time off
Munich, Germany
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