Technical Support Specialist for Global Service Desk and Technical Management

1 day ago


Delhi, Delhi, India Rohde & Schwarz Full time
Join Our Team as a Technical Support Specialist

We are seeking an experienced technical support specialist to join our global service desk team. As a key member of our technical management team, you will be responsible for providing high-quality technical support to our customers worldwide.

About the Role:
  • Provide technical support to customers via phone, email, and remote desktop sessions
  • Troubleshoot complex technical issues and resolve customer complaints in a timely manner
  • Collaborate with cross-functional teams to resolve technical issues and improve overall customer satisfaction
  • Maintain accurate records of customer interactions and resolutions
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • Minimum 2 years of experience in technical support or related field
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer:
  • Competitive salary: €60,000 - €80,000 per year
  • Opportunities for career growth and professional development
  • A dynamic and diverse work environment
  • A comprehensive benefits package including health insurance, retirement plan, and paid time off
Location:

Munich, Germany



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