Technical Support Representative
3 weeks ago
We are seeking a highly skilled Customer Support Specialist to join our team at Apna Jobs (Delhi & NCR) and assist our customers with technical issues related to our products and services.
This role involves resolving customer queries, recommending solutions, and guiding product users through features and functionalities. To be successful in this position, you should be an excellent communicator able to establish trust with our clients. Familiarity with help desk software is a plus.
Key responsibilities include:
- Responding to customer inquiries in a timely and accurate manner via phone, email, or chat
- Identifying customer needs and providing assistance with specific product features
- Analyzing and reporting product malfunctions
- Updating internal databases with technical issue information and customer feedback
- Monitoring customer complaints on social media and offering assistance
- Sharing feature requests and effective workarounds with team members
- Informing customers about new product features and functionalities
- Following up with customers to ensure technical issues are resolved
- Gathering customer feedback and sharing it with our Product, Sales, and Marketing teams
- Assisting in training junior Customer Support Representatives
Requirements for the position include:
- Experience as a Customer Support Specialist or similar role
- Familiarity with our industry is a plus
- Experience using help desk software and remote support tools
- Understanding of CRM systems
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling challenging cases
- Bachelor's degree in Information Technology or a relevant field
Apply now and become a part of our team at Apna Jobs (Delhi & NCR)
Learn more about this opportunity and apply
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