Technical Support Specialist

4 weeks ago

Delhi, Delhi, India BolsterBiz Full time
About BolsterBiz

BolsterBiz is a leading provider of offshoring and outsourcing services based in New Delhi.

We specialize in driving business growth, optimizing operational efficiency, and ensuring long-term success. With over 2,000 completed projects and more than 100 clients in the USA, we offer cost-effective solutions with access to expert professionals to deliver high-quality services.

Role Overview

As a Technical Support Representative, you will serve as the frontline for customer inquiries, ensuring that our clients get the most out of their products and services. You'll be responsible for resolving technical issues, providing product guidance, and maintaining strong relationships with our B2B clients. This role requires a technical mindset and proactive approach, as you'll be dealing with product support, integrations, and more complex troubleshooting tasks.

---

Key Responsibilities
  • Provide expert product support to B2B clients, resolving technical issues and answering questions related to the client's SaaS platform.
  • Assist clients in setting up and integrating the client's tool with other tools using APIs, Webhooks, and custom configurations.
  • Troubleshoot and resolve technical issues related to APIs, integrations, and platform features.
  • Build and maintain strong client relationships, providing exceptional service and proactive communication.
  • Offer insights and suggest improvements to help clients fully leverage their platform capabilities.
  • Collaborate with internal teams to escalate issues and contribute to product improvement.
  • Help troubleshoot HTML/CSS issues for clients by customizing their decision trees or platform integrations.

---

Qualifications
  • 2+ years of experience in product support, preferably in a SaaS environment.
  • Proven experience working with B2B clients, with a focus on building and maintaining strong relationships.
  • Strong understanding of APIs, Webhooks, integrations, and troubleshooting technical issues.
  • Basic knowledge of HTML/CSS and experience with customizing product interfaces is a plus.
  • Experience with AI in customer service or a willingness to learn is preferred.
  • Ability to think with a product-building mindset, offering suggestions and insights for product improvements.
  • Proactive attitude with a strong desire to learn and grow in a technical environment.
  • Strong communication skills and the ability to explain complex technical concepts in a simple manner.

---

Nice to Have
  • Familiarity with customer support tools, CRM, and ticketing systems such as Salesforce, Jira, Zendesk, etc.
  • Basic knowledge of programming languages such as HTML/CSS and JavaScript or previous experience in tech support with a focus on integrations is a plus.
  • Experience in building or contributing to a customer support or technical knowledge base.

  • Technical Support Specialist

    3 weeks ago

    Delhi, Delhi, India Flexis Full time

    Job DescriptionJob Title: Technical Support SpecialistJob Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Flexis. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, resolving issues efficiently, and ensuring a positive customer experience.Key...

  • Technical Support Specialist

    3 weeks ago

    Delhi, Delhi, India ConnectWise Full time

    Technical Support SpecialistAs a Technical Support Specialist at ConnectWise, you will play a crucial role in ensuring our partners receive exceptional technical support.Key Responsibilities:Provide high-quality technical support to partners via various communication channelsCollaborate with cross-functional teams to troubleshoot and resolve complex...

  • Technical Support Specialist

    3 weeks ago

    Delhi, Delhi, India Artos Software Full time

    About Artos SoftwareAt Artos Software, we're on a mission to solve complex problems for e-commerce merchants with simple yet powerful applications and tools. Our team of experienced founders is dedicated to building and maintaining innovative products that drive business growth.Job Title: Technical Support SpecialistWe're seeking a skilled Technical Support...

  • Technical Support Specialist

    3 weeks ago

    Delhi, Delhi, India NEXTHIRE LLP Full time

    Role: Technical Support Specialist - DevOpsAbout the position:We are seeking a skilled Technical Support Specialist to join our global team. This role embodies the critical intersection of technical expertise and customer satisfaction. The Technical Support Specialist will provide technical support to customers or internal teams using DevOps tools and...

  • Technical Product Support Specialist

    3 weeks ago

    Delhi, Delhi, India Talent Nexa Consulting Full time

    Job Title: Technical Product Support SpecialistJob Summary:As a Technical Product Support Specialist at Talent Nexa Consulting, you will provide technical support to customers via email, chat, and phone calls. You will research, diagnose, and troubleshoot issues to identify solutions, perform regular follow-ups with customers, and log software defects in a...

  • Technical Support Specialist

    4 weeks ago

    Delhi, Delhi, India Wingify Full time

    Technical Support Specialist role at Wingify involves providing expert technical support to customers via various channels. This is a high-profile customer-facing technical role to find solutions to issues faced by customers with our products and help them work through technical difficulties. The Support Specialist is the technical interface between our...

  • Technical Support Specialist

    2 weeks ago

    Delhi, Delhi, India RC Project Consultancy (RCPC) Full time

    Job SummaryRCPC is seeking a highly skilled Technical Support Specialist to join our team. The successful candidate will possess a strong background in IT infrastructure and a proven ability to provide exceptional support to employees.Key ResponsibilitiesIT Infrastructure SupportAnalyze and resolve hardware and software errors on desktops, laptops, and other...

  • Technical Support Specialist

    2 weeks ago

    Delhi, Delhi, India Quectel Full time

    Job Description:As a Technical Support Specialist at Quectel, you will provide expert technical assistance for our full product line, covering wireless 5G, LTE, UMTS/HSPA (+), GSM/GPRS and GNSS modules.Key responsibilities include providing quick response and on-site support to customers in India, resolving software and hardware issues, and offering feasible...

  • Technical Support Specialist

    2 weeks ago

    Delhi, Delhi, India Kitecyber Full time

    Job Description:Kitecyber is seeking a skilled Cybersecurity Support Specialist to join our team. The successful candidate will provide technical support, troubleshooting, and ensure customer satisfaction. The role involves handling customer service inquiries and supporting the implementation of our SSE solution.Key Responsibilities:Provide technical support...

  • Gaming Technical Support Specialist

    4 weeks ago

    Delhi, Delhi, India PyjamaHR Full time

    Job Opportunity at PyjamaHR We are seeking a skilled Technical Support Specialist to join our team at PyjamaHR. Job Summary: As a Technical Support Specialist, you will provide exceptional customer service and technical support to our clients. Responsibilities: Provide technical support to customers via phone and emailOffer professional technical support...

  • Technical Product Support Specialist

    2 weeks ago

    Delhi, Delhi, India Talent Nexa Consulting Full time

    Job Title: Technical Product Support SpecialistCompany: Talent Nexa ConsultingJob Location: Fully RemoteEmployment Type: Full-TimeKey Responsibilities:Provide technical support to customers via email, chat, and phone calls.Research, diagnose, and troubleshoot issues to identify solutions.Perform regular follow-ups with customers, offering updates and action...

  • Gaming Technical Support Specialist

    2 weeks ago

    Delhi, Delhi, India Breezy Talent Full time

    At Breezy Talent, we are seeking a skilled Gaming Technical Support Specialist to join our team. As a Gaming Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients. Our ideal candidate has a strong background in gaming, excellent communication skills, and the ability to work...

  • Gaming Technical Support Specialist

    4 weeks ago

    Delhi, Delhi, India Wavehire Full time

    Job Opportunity in Gaming IndustryAre you a customer-focused individual with excellent communication skills in German? We are seeking a Technical Support Specialist to join our team at Finding Candidates. About the RoleAs a Technical Support Specialist, you will be responsible for providing top-notch customer service to our clients in the gaming industry....

  • Gaming Technical Support Specialist

    3 weeks ago

    Delhi, Delhi, India PyjamaHR Full time

    Job Opportunity at PyjamaHRAre you passionate about gaming and providing top-notch customer service? We are seeking a skilled Gaming Technical Support Specialist to join our team!About the RoleAs a Gaming Technical Support Specialist, you will be responsible for providing professional technical support services to customers. This includes assisting with...

  • Technical Support Specialist

    2 weeks ago

    Delhi, Delhi, India SMC Group Full time

    About the Role:We are seeking a skilled Technical Support Specialist to provide high-quality technical support to our customers. The ideal candidate will have over four years of experience in resolving complex issues and ensuring excellent service.Key Responsibilities:Customer Support: Provide prompt, accurate, and courteous technical support via phone,...

  • Gaming Technical Support Specialist

    4 weeks ago

    Delhi, Delhi, India Breezy Talent Full time

    Job Opportunity:We are seeking a skilled Technical Support Specialist to join our team at Breezy Talent. This role involves providing exceptional customer service and technical support for a leading gaming brand.About the Role:As a Technical Support Specialist, you will be responsible for:Providing technical support to customers via phone and email;Assisting...

  • Senior Technical Support Specialist

    4 weeks ago

    Delhi, Delhi, India WSNE Consulting Pvt.. Ltd. - IT Full time

    We are seeking a skilled Technical Support Specialist to join our team at WSNE Consulting Pvt. Ltd. - IT. The ideal candidate will have 1 year of experience in Active Directory and a basic understanding of server support.Key Responsibilities:Provide technical support for voice processAssist in troubleshooting and resolving technical issuesCollaborate with...

  • Technical Support Specialist

    3 weeks ago

    Delhi, Delhi, India NextGen Global Services Pvt Ltd. Full time

    Job Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at NextGen Global Services Pvt Ltd. As a Technical Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting technical issues, and resolving network problems. If you have a passion...

  • Technical Support Specialist

    6 hours ago

    Delhi, Delhi, India TransPerfect Full time

    About the Role: We are seeking a highly motivated and customer-focused Technical Support Specialist to join our team in the IT Service Desk. This is an exciting opportunity to work with a dynamic team, providing top-notch technical support to our customers.

  • Senior Technical Support Specialist

    4 weeks ago

    Delhi, Delhi, India SAT MICROSYSTEMS PVT LTD Full time

    Job OverviewWe are seeking a highly skilled and experienced Technical Support Specialist to join our team at SAT Microsystems PVT LTD.The ideal candidate will have a strong background in IT service management, with a focus on incident and problem management.Key Responsibilities:Provide technical support and assistance to customers via phone, email, and...