Technical Support Specialist

3 weeks ago


Delhi, Delhi, India NextGen Global Services Pvt Ltd. Full time
Job Title: Technical Support Specialist

Job Summary:
We are seeking a highly skilled Technical Support Specialist to join our team at NextGen Global Services Pvt Ltd. As a Technical Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting technical issues, and resolving network problems. If you have a passion for IT and are looking for a challenging role, then this is the perfect opportunity for you.

Responsibilities:
  • Identify and resolve technical issues related to hardware and software.
  • Troubleshoot and diagnose technical problems.
  • Provide timely and accurate customer feedback.
  • Install and configure hardware and software.
  • Support the roll-out of new applications.
  • Provide procedural documentation.
  • Manage multiple cases at one time.
  • Test and evaluate new technologies.
  • Conduct electrical safety checks on equipment.

Requirements:
  • Bachelor's degree in Computer Science or Information Technology.
  • Certification in Microsoft, Linux, or Cisco is advantageous.
  • Prior experience in tech support, desktop support, or a similar role.
  • Proficiency in Windows/Linux/Mac OS.
  • Experience with remote desktop applications and help desk software.
  • Excellent problem-solving skills and attention to detail.
  • Excellent written and verbal communication skills.

About Us:
NextGen Global Services Pvt Ltd. is a leading provider of recruitment and staffing services. We are committed to providing our clients with the best talent in the industry. If you are looking for a challenging and rewarding role, then join our team today

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