Technical Support Specialist

3 weeks ago


Delhi, Delhi, India Artos Software Full time

About Artos Software

At Artos Software, we're on a mission to solve complex problems for e-commerce merchants with simple yet powerful applications and tools. Our team of experienced founders is dedicated to building and maintaining innovative products that drive business growth.

Job Title: Technical Support Specialist

We're seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you'll work closely with our founders and engineers to provide exceptional support to customers, ensuring they have the best possible experience with our products.

Key Responsibilities:

  • Provide technical support to customers via email, live chat, and video calls.
  • Solve complex problems and find creative solutions to delight customers.
  • Build strong relationships with customers and become their go-to person.
  • Plan, manage, and execute customer success initiatives.
  • Work closely with the Merchant Success and Engineering teams to improve customer experience.

Requirements:

  • 2+ years of experience in technical support in similar environments.
  • 1+ years of experience in technical support for a Shopify app.
  • 2+ years of experience in HTML, CSS, JS, or any other programming language.
  • Excellent oral, written, and interpersonal communication skills.
  • University degree or college diploma.

Why Join Artos Software?

At Artos Software, you'll have the opportunity to work closely with experienced founders, learn and grow fast on the job, and receive competitive pay and benefits. We're a remote-friendly company, and you can work from anywhere.



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