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Senior Technical Support Specialist

1 month ago

Delhi, Delhi, India OpenText Full time
Job Title: Senior Technical Support Specialist

Join OpenText, a global leader in information management, as a Senior Technical Support Specialist. In this role, you will be responsible for providing exceptional technical support to our customers, ensuring their success with our products.

Key Responsibilities:
  • Provide advanced troubleshooting and technical support to customers via various channels, including chat, phone, and email.
  • Work with customers who have our solutions on-premise and in the cloud, ensuring seamless support experiences.
  • Develop and maintain in-depth knowledge of our products, staying up-to-date on the latest features and technologies.
  • Collaborate with cross-functional teams, including development, to resolve software defects and customer requested features.
  • Act as a mentor and escalation point for more complex issues, providing guidance and support to junior team members.
Requirements:
  • 5+ years of experience in a technical support and customer-centric environment.
  • Strong analytical and critical thinking skills, with the ability to diagnose complex issues.
  • Excellent verbal and written communication skills, with the ability to represent OpenText as a technical expert.
  • Extensive knowledge of Windows and/or Linux/UNIX operating systems.
  • Bachelor's degree in a related field, such as Science, Technology, Engineering, or Mathematics.
What We Offer:
  • A dynamic and collaborative work environment, with opportunities for growth and development.
  • A comprehensive benefits package, including health insurance, retirement plans, and paid time off.
  • The chance to work with a global leader in information management, shaping the future of digital transformation.