Customer Support Representative
3 weeks ago
The Customer Support Specialist plays a vital role in delivering exceptional support to our Kannada-speaking customers. This position is crucial in ensuring customer satisfaction and promoting brand loyalty.
Key Responsibilities:- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Identify customer needs and concerns and provide suitable solutions or escalate issues as necessary.
- Resolve customer complaints with patience and empathy, aiming for first-call resolution.
- Assist customers in navigating our products and services, offering guidance and troubleshooting advice.
- Document all customer interactions and the steps taken to resolve their issues.
- Collaborate with cross-functional teams to ensure swift resolution of customer concerns.
- Stay updated on product knowledge and company policies to provide accurate information to customers.
- Participate in ongoing training and skill development programs to enhance customer support capabilities.
- Maintain a positive and professional attitude at all times, representing the company's values.
- Fluency in Kannada and proficiency in English.
- Proven customer support experience or relevant role.
- Strong communication and active listening skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Empathetic approach towards customer concerns and complaints.
- Technical aptitude and ability to troubleshoot basic software and hardware issues.
- Solid problem-solving skills and attention to detail.
- Ability to work well in a team and collaborate effectively.
- Flexibility to work in shifts, including weekends and holidays.
- High school diploma or equivalent; additional qualifications will be a plus.
Fluency in Kannada, team collaboration, communication skills, customer support, technical troubleshooting, shift flexibility, Kannada, communication, multitasking, English, active listening, problem-solving, proficiency in English, customer support experience, empathy
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