IT Support Specialist

3 weeks ago


Delhi, Delhi, India Flexis Full time

Job Summary

We are seeking a skilled IT Support Specialist to join our team at Flexis. As an IT Support Specialist, you will be responsible for delivering exceptional technical support to our end-users, ensuring that their issues are resolved efficiently and effectively.

Key Responsibilities

  • Engage with end-users to deliver effective technical support and issue resolution.
  • Diagnose and troubleshoot hardware, software, network, and application problems.
  • Guide users through step-by-step solutions and provide clear instructions.
  • Escalate complex issues to higher-level support, maintaining ownership until resolution.
  • Collaborate with cross-functional teams for prompt issue resolution and effective communication.
  • Document interactions and solutions in the help desk ticketing system for reference and knowledge base enrichment.

Requirements

  • Proven Help Desk Technician experience with a focus on live chat or telephone remote support.
  • At least 3 years of technical support experience.
  • Passion for excellent customer service and helping users.
  • Excellent written communication skills for explaining complex technical concepts simply.
  • Proficiency in live chat tools and help desk ticketing systems.
  • Solid understanding of hardware, software, networking, and operating systems.
  • Proficiency in Office 365, Windows, macOS, and Exchange Online troubleshooting. Experience with Azure and Intune a plus.
  • Thrives in a fast-paced environment, handling multiple chat sessions.
  • Strong problem-solving skills, thinking critically under pressure.
  • Exceptional time management and prioritizing tasks effectively.
  • Patience, empathy, and a positive attitude with end-users.
  • Basic knowledge of remote desktop tools and techniques.

What We Offer

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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