IT Support Specialist
3 weeks ago
Were looking for a skilled IT Support Specialist to join our team at Careerxtra. As an IT Support Specialist, you will be responsible for providing top-notch technical support to our clients, troubleshooting complex issues, and ensuring that our systems are running smoothly.
Key Responsibilities
• Client Support: Manage incoming user queries through calls, chat, and email handling IT issues with care and efficiency.
• Remote Troubleshooting: Use remote tools to resolve desktop application and hardware issues on users' machines.
• Mobile Device Support: Troubleshoot iOS and Android device issues with accuracy.
• Problem Resolution: Diagnose and isolate the source of IT problems, whether hardware, software, or access-related.
• Ownership of Issues: Take responsibility for issues from start to successful resolution.
• Escalation Management: Involve experts for quick resolutions when necessary and manage escalations effectively.
• Documentation: Record solutions to build a knowledge base for future use.
• Incident Handling: Manage incidents from start to finish, ensuring minimal business impact.
• KPI Adherence: Follow KPI guidelines to ensure smooth operations and excellent service.
What We're Looking For
• Language Skills: Proficient in French with excellent communication in both oral and written form. Fluent English (B2 or higher).
• Technical Knowledge: Experience in L1/L2 support (on-site or remote). Familiarity with troubleshooting tools for desktop, mobile devices, and applications.
• Prior Experience: Previous background in Application Support, Software Development, or IT Service Desk.
• Tech Savvy: Understanding of SDLC, database technologies, and operating system components is beneficial.
• ITSM Tools: Experience with tools like HPSM, BMC Remedy, CA Service Desk, and Monitoring Tools.
• ITIL Knowledge: Familiarity with ITIL processes is a plus.
• Problem Solver: Strong analytical and problem-solving skills with the ability to diagnose and resolve technical issues quickly.
• Multitasker: Able to manage multiple assignments simultaneously, maintaining efficiency.
• Team Player: Work well both independently and as part of a dynamic team.
What's in It for You
• Competitive Salary: Earn a competitive salary based on your skills and experience.
• Dynamic Environment: Join a creative, positive, and friendly team atmosphere.
• Growth Opportunities: Receive guidance and tools to help you reach your full potential.
• Remote Flexibility: Enjoy the comfort of working from home with all the resources you need at your fingertips.
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