Sales Support Specialist

3 weeks ago


Delhi, Delhi, India Integrated Language Solutions Full time
Job Title: Sales Support Specialist

Job Summary:
Integrated Language Solutions is seeking a highly skilled Sales Support Specialist to join our team. As a Sales Support Specialist, you will be responsible for providing exceptional customer service and support to our clients across international markets. Your primary objective will be to field inbound sales and support inquiries, assist prospective customers with product-related questions, and provide Level 1 technical support for customers with basic troubleshooting questions and support needs.

Key Responsibilities:
• Field inbound sales and support calls, website chats, and emails
• Assist prospects with product questions and identify the right equipment for their needs
• Provide Level 1 technical support for customers with basic troubleshooting questions and support needs
• Translate and create Help Desk content, including manuals, installation guides, and troubleshooting videos, in the local language for assigned countries and marketplaces

Requirements:
• Cross-functional individual with excellent communication and negotiation skills
• Multilingual, fluent in English and the local language of designated countries and/or marketplaces
• Excellent verbal and written skills in each language
• Customer-focused with the ability to understand, communicate, and meet customer needs
• Superb communication and negotiation attributes
• Excellent computer skills and experience with CRM technologies
• Ability to type 50 WPM
• Respectful, supportive, and inclusive, with a strong team spirit

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