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IT Support Specialist

1 month ago

Delhi, Delhi, India ARKANCE IN Private Limited (Formerly Capricot) Full time
Job Title: IT Support Specialist

The IT Support Specialist plays a vital role in providing technical assistance and support to our employees, ensuring they can effectively use the technology and systems required for their roles.

Key Responsibilities:
  • Technical Support: Provide first and second-level support, responding to and resolving technical support requests from employees via phone, email, or in-person.
  • System Maintenance: Assist in the installation and updating of software and hardware systems, perform routine maintenance tasks to ensure the smooth operation of IT systems, and maintain an updated inventory of IT assets and manage hardware/software licenses.
  • User Training and Support: Provide training and guidance to employees on using IT systems and software effectively, develop and maintain user guides and FAQs to assist employees with common issues, and gather user feedback to identify areas for improvement in IT services and support.
  • Collaboration and Communication: Work closely with other IT team members to resolve complex issues and implement IT projects, coordinate with external vendors for hardware repairs, software updates, and technical support, and communicate technical issues and solutions clearly to non-technical users.

This role requires excellent problem-solving skills, technical knowledge, and the ability to communicate effectively with non-technical users. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.