IT Support Specialist
4 weeks ago
We are seeking a highly skilled IT Support Specialist to join our team at Careerxtra. As an IT Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting issues, and resolving problems in a timely and efficient manner.
Key Responsibilities:- Provide technical support to clients via phone, email, and chat
- Troubleshoot and resolve technical issues with desktop applications and hardware
- Manage and resolve mobile device issues
- Diagnose and isolate the source of technical problems
- Take ownership of issues from start to finish
- Escalate issues to experts when necessary
- Document solutions for future use
- Manage incidents from start to finish
- Follow KPI guidelines to ensure smooth operations
- Maintain high standards of customer service
- Professionally fluent in French with excellent communication skills
- Fluent English (B2 or higher)
- Experience in L1L2 support (Onsite or Remote)
- Familiarity with troubleshooting tools for desktop, mobile devices, and applications
- Prior experience in Application Support, Software Development, or IT Service Desk
- Understanding of SDLC, database technologies, and operating system components
- Experience with ITSM tools like HPSM, BMC Remedy, CA Service Desk, and Monitoring Tools
- Familiarity with ITIL processes
- Strong analytical and problem-solving skills
- Able to manage multiple assignments simultaneously
- Work well independently and as part of a dynamic team
- Competitive salary based on skills and experience
- Dynamic and positive team atmosphere
- Growth opportunities to reach full potential
- Remote flexibility with all necessary resources
Careerxtra is a fast-paced and rewarding environment that values technical expertise and customer service excellence. If you are a skilled IT Support Specialist with a passion for problem-solving, we encourage you to apply today.
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