Senior Technical Support Specialist

1 week ago


Delhi, Delhi, India PayTabs Global Full time
Job Description

We are seeking a highly skilled and motivated Senior Technical Support Specialist to join our team at PayTabs Global. This is an exciting opportunity for a talented individual to work with a dynamic team and make a significant impact on our customers' experience.

About the Role

The successful candidate will be responsible for providing exceptional technical support to our merchants and partners, ensuring timely resolutions to their issues and exceeding their expectations. The role involves troubleshooting complex technical problems, providing informative solutions, and collaborating with internal teams to enhance integration experiences and product awareness.

Key Responsibilities
  • Maintain accurate and up-to-date technical solution articles and guides for merchants and partners.
  • Monitor, track, and escalate recurring technical issues, ensuring prompt resolution and following through on agreed-upon service level agreements (SLAs).
  • Coordinate with merchants to provide constructive feedback on issues, identifying areas for improvement and suggesting potential solutions.
  • Perform necessary tests on merchant websites or plugins to ensure proper functioning, guaranteeing seamless integration experiences.
  • Assist in planning and assigning shifts for Integration Support Engineers across multiple locations, fostering collaboration and efficiency within the team.
Requirements

To succeed in this role, you should possess:

  • A strong background in software development, preferably with experience in PHP and Java.
  • An excellent understanding of web-based applications and technologies.
  • Familiarity with e-commerce platforms, including Magento, Open Cart, and WooCommerce.
  • Proficiency in using issue tracking tools such as FreshDesk and Redmine.
  • Experience working with version control systems like Git and SVN.
  • Excellent communication skills in English and Arabic, both written and oral.
  • Prior experience working in distributed teams that operate 24/7/365.
  • A passion for delivering exceptional customer support and resolving complex technical issues.
  • Comfortable working remotely with minimal supervision, demonstrating self-motivation and discipline.
  • Strong work values, with a focus on meeting daily targets and delivering high-quality results.
What We Offer

In return for your expertise and dedication, we offer:

  • A competitive estimated salary of $65,000 - $85,000 per annum, based on location and experience.
  • A comprehensive benefits package, including health insurance, retirement plans, and paid time off.
  • Ongoing training and professional development opportunities to enhance your skills and knowledge.
  • A dynamic and supportive work environment, with regular feedback and recognition.


  • Delhi, Delhi, India Bechtel Full time

    Job OverviewWe are seeking an experienced Senior Technical Support Specialist to join our team in New Delhi, India.About the RoleThe successful candidate will be responsible for providing top-notch technical support to our internal users over phone, email and chat. This includes level 2 troubleshooting of hardware, software and operating system problems,...


  • Delhi, Delhi, India Clifford Chance Full time

    At Clifford Chance, we are seeking a highly skilled and experienced Senior Technical Support Specialist to join our team. This is an exciting opportunity to work with cutting-edge technology and make a real impact on our business.


  • Delhi, Delhi, India Movate Full time

    Company Overview: Movate is a leading IT company that offers innovative solutions to its clients worldwide. As a Technical Support Specialist, you will be an integral part of our team, working closely with customers to resolve their technical issues.Salary: The estimated salary for this role is $60,000 - $80,000 per annum, depending on experience and...


  • Delhi, Delhi, India Real Time Data Services (P). Ltd. Full time

    About the Role:The Senior Technical Support Engineer will play a pivotal role in providing exceptional technical support to global clients, ensuring their systems and applications are running optimally. As a key member of our team, you will be responsible for troubleshooting complex issues, deploying service releases, and collaborating with stakeholders to...


  • Delhi, Delhi, India Snibe Full time

    Are you a skilled technical professional looking for a challenging role? We have an exciting opportunity for a Technical Support Specialist to join our team at Snibe in India.About the JobThis is a full-time position that requires the individual to provide technical support to regional customers, ensuring their Maglumi systems are functioning properly. The...


  • Delhi, Delhi, India Trilliant Full time

    Trilliant is currently seeking a highly skilled Technical Support Specialist to join our team. As a Software Engineer in technical support, you will be responsible for providing direct interaction with Trilliant's customers and channel partners in support of new and existing products.The ideal candidate will have 5+ years of experience as a Software Support...


  • Delhi, Delhi, India Intertek Full time

    About the RoleWe are seeking a highly skilled Senior HVAC Technical Specialist to join our team at Intertek.As a Senior HVAC Technical Specialist, you will be responsible for occupational HVAC testing and lab scheduling, ensuring the highest level of service quality and customer satisfaction.Key Responsibilities:Excellent Air conditioners performance testing...


  • Delhi, Delhi, India Vivekananda Institute of Professional Studies Full time

    About the RoleThe Vivekananda Institute of Professional Studies - Technical Campus seeks a highly skilled and detail-oriented Technical Laboratory Support Specialist to join our team. This individual will be responsible for maintaining instruments, computer systems, and organizing experiments in the Computer and Electrical Science Labs.


  • Delhi, Delhi, India Talent Nexa Consulting Full time

    Job Title: Technical Product Support SpecialistCompany: Talent Nexa ConsultingJob Location: Fully RemoteEmployment Type: Full-TimeKey Responsibilities:Provide technical support to customers via email, chat, and phone calls.Research, diagnose, and troubleshoot issues to identify solutions.Perform regular follow-ups with customers, offering updates and action...


  • Delhi, Delhi, India PyjamaHR Full time

    Job Opportunity at PyjamaHRAre you passionate about gaming and providing top-notch customer service? We are seeking a skilled Gaming Technical Support Specialist to join our team!About the RoleAs a Gaming Technical Support Specialist, you will be responsible for providing professional technical support services to customers. This includes assisting with...


  • Delhi, Delhi, India Wingify Full time

    Revolutionize Customer Experience as a Technical Support Solutions SpecialistVWO, a pioneer in conversion optimization, seeks an expert to serve as the technical interface between customers and our Development/QA and Product management teams. This is a high-profile customer-facing role that requires finding solutions to issues faced by customers with our...


  • Delhi, Delhi, India TransPerfect Full time

    About the Role: We are seeking a highly motivated and customer-focused Technical Support Specialist to join our team in the IT Service Desk. This is an exciting opportunity to work with a dynamic team, providing top-notch technical support to our customers.


  • Delhi, Delhi, India Talent Nexa Consulting Full time

    **About Talent Nexa Consulting**Talent Nexa Consulting is a cutting-edge technology company that specializes in creating transformative software solutions for developers and marketers.**Job Title: Technical Support Specialist for Web Applications**We are looking for a highly skilled Technical Support Specialist to join our dynamic customer success team. As a...


  • Delhi, Delhi, India Ekaivaa Careers Full time

    Job OverviewEkaivaa Careers is seeking a skilled Robotics Technical Support Specialist to provide exceptional on-site and remote technical support for our clients. This role offers an exciting opportunity to work with cutting-edge robotic systems, develop your technical expertise, and contribute to delivering top-tier service and operational excellence.Key...


  • Delhi, Delhi, India TIGI HR Full time

    We are seeking a highly skilled Technical Support Specialist to provide exceptional technical assistance for our web-based applications and custom software products. This role requires flexibility to work in rotating shifts, changing every fortnight.About the JobThis position involves providing top-notch support for our clients, resolving issues through...


  • Delhi, Delhi, India ZixiSoft Technologies Full time

    ZixiSoft Technologies seeks a skilled Desktop Support Specialist to provide top-notch support to our internal teams and clients.Job OverviewWe are looking for a motivated individual with foundational knowledge in IT support, possessing skills in CCNA, MCSE, and Linux Administration. This role is ideal for individuals with 6 to 12 months of experience who are...


  • Delhi, Delhi, India Rohde & Schwarz Full time

    Join Our Team as a Technical Support SpecialistWe are seeking an experienced technical support specialist to join our global service desk team. As a key member of our technical management team, you will be responsible for providing high-quality technical support to our customers worldwide.About the Role:Provide technical support to customers via phone,...


  • Delhi, Delhi, India Tata Consultancy Services Full time

    TCS Career Opportunity:As a global leader in the technology arena, Tata Consultancy Services is looking for talented individuals to join our team as Technical Support Specialists. We are committed to providing excellent customer service and ensuring that our clients receive the best possible support.About the Role:We are seeking highly motivated and skilled...


  • Delhi, Delhi, India Raytheon Technologies Full time

    Job DescriptionWe are seeking an experienced Senior Technical Field Services Specialist to join our Information Management Services division at Raytheon Technologies in New Delhi, India.Job Responsibilities:Provide support to the onsite team and handle calls escalated by Level 1 support.Ensure all SLAs targets are met and deliverables are delivered on...


  • Delhi, Delhi, India Freelancerprox Full time

    Freelancerprox is a dynamic and innovative company that offers various services to its clients. We are currently seeking an experienced Salesforce Technical Support Specialist to join our team.The successful candidate will have at least 3 years of experience in software development with a focus on Salesforce application development, as well as expertise in...