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Senior Technical Support Specialist
2 months ago
About the Role:
The Senior Technical Support Engineer will play a pivotal role in providing exceptional technical support to global clients, ensuring their systems and applications are running optimally. As a key member of our team, you will be responsible for troubleshooting complex issues, deploying service releases, and collaborating with stakeholders to deliver high-quality solutions.
Key Responsibilities:
- Troubleshoot Windows and application issues: Utilize your technical expertise to identify and resolve problems efficiently, minimizing downtime.
- Server maintenance: Perform regular maintenance tasks, updates, and patches on Servers and clients OS to ensure optimal performance.
- Deployment and implementation: Assist in deploying and implementing service releases, patches, and customizations to improve system functionality.
- Technical support and analysis: Provide prompt technical support to global clients, analyzing and diagnosing issues related to application and server performance on Windows Servers deployed on our Cloud platform.
- Customer satisfaction and quality work: Ensure customer satisfaction by delivering high-quality work, adhering to defined service level agreements (SLAs) and maintaining a professional approach.
- User account management: Manage user accounts on servers and Active Directory, ensuring appropriate access privileges and security measures are in place.
- Collaborative teamwork: Collaborate effectively with colleagues and stakeholders to deliver exceptional technical support and solutions.
Requirements:
- A minimum of 1 year+ experience in technical support, preferably in a Windows environment.
- Proficiency in troubleshooting Windows operating systems and applications.
- Familiarity with PowerShell scripting for automation and basic VMware ESXi and vCenter knowledge.
- Basic understanding of networking principles and protocols.
- Knowledge of Office 365 administration and support.
