Technical Support Specialist

7 hours ago


Delhi, Delhi, India Trilliant Full time

Trilliant is currently seeking a highly skilled Technical Support Specialist to join our team. As a Software Engineer in technical support, you will be responsible for providing direct interaction with Trilliant's customers and channel partners in support of new and existing products.

The ideal candidate will have 5+ years of experience as a Software Support Engineer and possess knowledge of wired networks, commercial wireless networks, and data networks. Exposure to IEEE 802.11x, 802.15x, and Mesh networks is also desired.

Responsibilities:
  • Provide solution support across customer production sites that are in compliance with support agreements (SLA's) including hardware, software, and firmware.
  • Act as a liaison to local program management teams for customer issues.
  • Work with internal engineering teams to resolve customer issues that have not been solved through problem replication or known solutions.
  • Monitor and track network hardware and device failures and other irregularities as reported by the customer through the issue-tracking system.

We offer a competitive salary range of $120,000 - $180,000 per year, depending on experience, plus benefits and opportunities for growth and development.

Requirements:
  • College degree in technical sciences, computer networking, computer science, or related field.
  • Related work and/or military experience also considered.
  • Industry certifications in related IT disciplines highly desired (RHCSA, CCNA, MCSE, MCP).
About Us:

At Trilliant, we value passion, accountability, confidence, and enthusiasm. We find the right solutions for customers and exceed their expectations.



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