Senior Technical Support Specialist

7 hours ago


Delhi, Delhi, India Tech Mahindra Full time

**Job Title:** Senior Technical Support Specialist

We are seeking an experienced Senior Technical Support Specialist to join our team at Tech Mahindra. This is a challenging role that requires strong technical skills, excellent communication abilities, and a customer-centric approach.

**Job Description:

The successful candidate will be responsible for providing technical support to VIP customers, troubleshooting complex issues, and ensuring timely resolution. Key responsibilities include:

  • Technical Escalations: Serve as a single point of contact for all technical escalations from customers/VIP users.
  • Troubleshooting: 10+ years of experience with good knowledge on Windows and MAC OS, diagnose and resolve technical issues in a clear and concise manner.
  • Communication Skills: Excellent interpersonal and written/verbal communication skills, including the ability to interact with C-level leaders.
  • Problem-Solving: Strong problem-solving capabilities, think critically, and creatively to resolve complex issues.

**Required Skills and Qualifications:

The ideal candidate should possess:

  • Technical Expertise: In-depth knowledge of Windows and MAC OS, MS Office tools, and Video Conference devices.
  • Customer Focus: Customer-oriented attitude, excellent communication skills, and ability to work effectively with clients.
  • Leadership Skills: Ability to mentor and train team members, analyze root cause analysis of incidents, and recommend automation opportunities.

**Benefits:

We offer a competitive salary, a dynamic work environment, and opportunities for growth and development. The estimated salary for this role is ₹12,00,000 - ₹18,00,000 per annum, depending on experience and location.

**Location:

This role is based in Bangalore, India. Ability to travel and work after hours when necessary.

**Join Our Team:

If you are a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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