Zendesk Technical Support Specialist
10 hours ago
Zendesk Technical Support Specialist
About the Role:We are seeking a highly skilled Technical Support Specialist to join our team at ThoughtFocus. In this role, you will be responsible for providing top-notch technical support for our ticketing application, Zendesk.
Key Responsibilities:- Provide timely and effective technical assistance to users experiencing issues with Zendesk
- Analyze and resolve complex technical problems using strong problem-solving skills
- Collaborate with cross-functional teams to identify and implement process improvements
- Stay up-to-date with the latest software updates and technological advancements in the industry
- Strong knowledge of JavaScript, HTML, CSS, and JSP
- Experience with Core Java
- Understanding of REST and JSON
- Excellent communication and interpersonal skills
- A good attitude and strong work ethic
- Competitive salary: $85,000 - $110,000 per annum
- Ongoing training and professional development opportunities
- A dynamic and supportive work environment
- The chance to work with a talented team of professionals
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