Zendesk Technical Support Specialist

10 hours ago


Delhi, Delhi, India ThoughtFocus Full time
Job Title:

Zendesk Technical Support Specialist

About the Role:

We are seeking a highly skilled Technical Support Specialist to join our team at ThoughtFocus. In this role, you will be responsible for providing top-notch technical support for our ticketing application, Zendesk.

Key Responsibilities:
  • Provide timely and effective technical assistance to users experiencing issues with Zendesk
  • Analyze and resolve complex technical problems using strong problem-solving skills
  • Collaborate with cross-functional teams to identify and implement process improvements
  • Stay up-to-date with the latest software updates and technological advancements in the industry
Requirements:
  • Strong knowledge of JavaScript, HTML, CSS, and JSP
  • Experience with Core Java
  • Understanding of REST and JSON
  • Excellent communication and interpersonal skills
  • A good attitude and strong work ethic
Benefits:
  • Competitive salary: $85,000 - $110,000 per annum
  • Ongoing training and professional development opportunities
  • A dynamic and supportive work environment
  • The chance to work with a talented team of professionals


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