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Product Support Specialist

1 month ago

Delhi, Delhi, India Talent Nexa Consulting Full time

Job Title: Product Support Engineer

About Us:
We are a cutting-edge company dedicated to innovation and customer-centricity. Our flagship product is an advanced software solution that empowers businesses to reach their full potential.

Job Description:
As a Product Support Engineer, you will deliver exceptional technical support, helping our customers navigate and resolve challenges with our products. Your mission will be to collaborate with the development team, diagnose software issues, and contribute to product enhancements through innovative problem-solving and a passion for customer experiences.

Responsibilities:

  • Deliver prompt and effective technical support through various channels.
  • Diagnose and resolve software issues, guiding customers to tailored solutions.
  • Collaborate with the development team to address complex technical problems and contribute to product enhancements.
  • Develop and maintain comprehensive documentation, including FAQs, user guides, and troubleshooting manuals.
  • Assist in onboarding new customers, ensuring a seamless experience.
  • Conduct training sessions and webinars to empower customers to maximize our products' potential.
  • Monitor customer feedback and proactively address emerging issues.
  • Stay informed about the latest product updates and industry innovations.

Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Min 3 to 8 years experience in a customer support role.
  • Proven experience in a technical support or customer support role, ideally within a SaaS company.
  • Strong understanding of web technologies, including HTML, CSS, JavaScript, and APIs.
  • Excellent problem-solving skills with a keen analytical mindset.
  • Exceptional communication skills, both written and verbal.
  • Ability to work autonomously and collaboratively within a team.
  • Patient and positive attitude when handling challenging situations.
  • Familiarity with support tools and ticketing systems such as Zendesk or Freshdesk.

Why Us:
Be part of a forward-thinking team.
Competitive salary and comprehensive benefits package.
Flexible and innovative work environment.
Opportunities for professional growth and development.
Culture that celebrates innovation, collaboration, and customer success.